fix problems on Citi [iphone]

​

—— Run into issues on Citi ? Get help pending when official support gets back to you!

Citi Mobile UK
Info:
company: Citi UK and International Personal Bank
: https://www.citibank.co.uk/personal/contact-us.do
Chat with our AI-based Citi Support
   Hello! How can I assist you?  

characters left:
 
UI issue

Fine font on bright background

Fix: Adjust your device's display settings. Go to Settings > Display & Brightness and try changing the brightness or enabling 'Night Shift' to re... ⇲

Empty wealth tab

Fix: Ensure that your account is properly linked and that you have the necessary account types that would populate the wealth tab. If not, consid... ⇲

Hidden log out button

Fix: Look for the log out option in the settings or profile section of the app. It may not be immediately visible on the main screen. OR If yo... ⇲

Lack of clear information

Fix: Utilize the help or FAQ section within the app to find answers to common questions. This may provide clearer information on how to use vario... ⇲

Poor navigation and functionality

Fix: Familiarize yourself with the app layout by spending time exploring each section. Create a mental map of where key features are located to i... ⇲

Minimalist design not suitable for banking

Fix: Adjust your device's display settings to increase contrast or change the color settings to make the app more visually accessible. OR If t... ⇲
 
Support issue

Rudimentary help tab

Fix: Explore online forums or community discussions related to Citi Mobile UK for user-generated tips and solutions that may not be covered in th... ⇲
 
Login issue

No multiple logins

Fix: If you need to manage multiple accounts, consider using a password manager to store and switch between different login credentials easily.... ⇲
 
Account issue

Inability to link accounts

Fix: Double-check that you are entering the correct account information and that your accounts are eligible to be linked. Review the app's linkin... ⇲

Lack of online credits for accounts

Fix: Review your account settings to ensure that you have enabled notifications for credits and transactions. This may help you stay updated on y... ⇲

Difficulty in finding account details

Fix: Use the search function within the app, if available, to quickly locate specific account details or transactions. OR Familiarize yourself... ⇲
 
Uploads issue

No check upload feature

Fix: If you need to deposit checks, consider using a different banking app that offers this feature or visit a local branch to deposit checks in... ⇲
 
Compatibility issue

Inconsistent feature availability

Fix: Regularly check for app updates in the App Store, as features may be added or improved over time. OR If certain features are not availabl... ⇲
 
Security issue

Issues with two-factor authentication

Fix: Ensure that your phone number or email associated with two-factor authentication is correct and up to date. Check your settings to confirm t... ⇲
 
Syncing issue

Delayed account record updates

Fix: Refresh the app or log out and log back in to see if the account records update. Sometimes, a simple refresh can resolve display issues. O... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
92.4%

Bad experience
5.6%

Neutral
2.0%

~ from our NLP analysis of 357 combined software ratings.

 Switch to these Alternatives:
Citibank HK
opus card
Citi Private Bank In View
CitiDirect
HSBC Expat
Citibank IPB SG
Isle of Man Bank
Kroo Bank - Mobile Banking
DBS digibank HK
Fubon+ HK

 Private Data Citi collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics