fix problems on Volunteer Connection [iphone]

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—— Run into issues on Volunteer Connection? Get help pending when official support gets back to you!

Volunteer Connection
Info:
company: Digital Cheetah Solutions, Inc.
: https://digitalcheetah.wufoo.com/forms/m1kbx2r200d1x8n/
: www.redcross.org
Chat with our AI-based Volunteer Connection Support
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UI issue

Print size is too small

Fix: Adjust the text size in your iPhone settings by going to Settings > Display & Brightness > Text Size. This may help increase the print size... ⇲

Volunteer Connection sends full screen results to half screen width

Fix: Check your device's display settings to ensure that the display is set to standard mode and not zoomed in or out. OR Try rotating your de... ⇲

Cannot determine if a drive needs volunteers

Fix: Check the app's calendar or events section for any upcoming drives and their volunteer needs. This information may be listed there. OR Co... ⇲

Total hours volunteered not displayed

Fix: Look for a section in the app that summarizes your volunteer hours. This may be under your profile or a dedicated 'My Hours' section. OR... ⇲

Not user-friendly

Fix: Take time to explore the app thoroughly, noting down any confusing areas. This can help you become more familiar with its layout and functio... ⇲

Difficult to check on information

Fix: Utilize the search feature to quickly find specific information instead of scrolling through menus. OR Create a list of frequently access... ⇲
 
Freezing issue

Volunteer Connection freezes and shows empty white page

Fix: Force close the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the app off the screen. T... ⇲
 
Loading issue

Volunteer Connection times out frequently

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to cellular data or vice versa to see if the issue... ⇲
 
Bugs issue

Double calendar issue when logging hours

Fix: Check if there are any settings within the app that allow you to manage or consolidate calendar entries. This may help eliminate duplicates.... ⇲
 
Support issue

Support center no longer exists

Fix: Look for alternative support resources such as user forums, community groups, or social media pages where other users may share solutions.... ⇲
 
Customization issue

No option to change profile picture

Fix: Check the app settings thoroughly to ensure there isn't a hidden option for changing your profile picture. Sometimes, this feature may be lo... ⇲
 
Registration issue

Cannot register due to existing account

Fix: Try using the 'Forgot Password' feature to reset your password and regain access to your existing account. OR If you have access to the e... ⇲
 
Search issue

Difficulty finding required training

Fix: Use the search function within the app to look for training materials or courses. If available, filter results by category or type. OR Re... ⇲
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 what users are saying
Good experience
92.4%

Bad experience
4.4%

Neutral
3.3%

~ from our NLP analysis of 3,263 combined software ratings.

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 Private Data Volunteer Connection collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Usage Data
    • Diagnostics