fix problems on Playtomic [iphone]

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—— Run into issues on Playtomic? Get help pending when official support gets back to you!

Playtomic - Padel & pickleball
Info:
company: Playtomic S.L.
: https://playtomic.zendesk.com/hc
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Downloads issue

Forced to download app for bookings

Fix: Check if the website offers a mobile-friendly version that allows bookings without the app. If not, consider downloading the app temporarily... ⇲
 
Settings issue

Inconsistent cancellation policies

Fix: Review the cancellation policy in detail before making a booking. Take screenshots or notes of the policy for your records to avoid confusio... ⇲

Military time format

Fix: Check the app settings to see if there is an option to change the time format to a 12-hour format instead of military time. OR If the app... ⇲
 
Bugs issue

Multiple bookings for same court

Fix: Before confirming a booking, double-check the date and time to ensure you are not booking the same court multiple times. Use a calendar app... ⇲

Fake player ratings

Fix: When viewing player ratings, consider looking for additional reviews or feedback from other users outside the app to get a more balanced vie... ⇲
 
Login issue

Logs out unexpectedly

Fix: Check your app settings to see if there is an option to stay logged in. Ensure that your device's settings allow the app to run in the backg... ⇲
 
Payments issue

Issues with payment methods

Fix: Verify that your payment method is valid and has sufficient funds. Check if the app supports your payment method and update your payment inf... ⇲

Compulsory fees for bookings

Fix: Review the fee structure before making a booking to understand what fees apply. Look for any promotions or discounts that may offset these f... ⇲
 
Customization issue

No option to save sport preferences

Fix: Check the app settings to see if there is an option to set or save preferences. If not, consider keeping a note of your preferences for quic... ⇲

Limited sport options

Fix: Check if the app has plans to expand its offerings in the future. In the meantime, look for other apps that cater to a wider range of sports... ⇲
 
UI issue

Buried reservation details

Fix: Look for a dedicated section in the app for your bookings or reservations. Bookmark this section for easy access in the future. OR Take s... ⇲

Unintuitive features

Fix: Spend some time exploring each feature of the app. Use any available tutorials or help sections to better understand how to use them effecti... ⇲
 
Notifications issue

Too many push interactions

Fix: Go to the app settings and adjust your notification preferences to reduce the number of push notifications you receive. OR Consider setti... ⇲
 
Messages issue

Cannot forward matches via WhatsApp

Fix: Take a screenshot of the match details and manually share it via WhatsApp as a workaround. OR Copy the match details and paste them into... ⇲
 
Performance issue

Clunky app performance

Fix: Ensure that your device has enough storage space and that the app is updated to the latest version. Clear the app cache if possible to impro... ⇲
 
Validation issue

Validation issues

Fix: Ensure that all required fields are filled out correctly when making a booking. Double-check for any typos or missing information. OR If... ⇲
 
Freezing issue

Playtomic freezes

Fix: Close the app completely and restart it. If the problem persists, try restarting your device to clear any temporary glitches. OR Check fo... ⇲
 
Syncing issue

Poor coordination with clubs

Fix: Keep a record of your communications with clubs and try to follow up directly with them if you encounter issues with coordination. OR Use... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
96.1%

Bad experience
2.7%

Neutral
1.2%

~ from our NLP analysis of 7,228 combined software ratings.

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 Private Data Playtomic collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Basic Annual: $40.99 Basic Annual
  2. Basic Monthly: $9.49 Basic monthly subscription.