fix problems on MyVCA [iphone]

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—— Run into issues on MyVCA? Get help pending when official support gets back to you!

myVCA
Info:
company: VCA Antech Inc.
: https://vcahospitals.com/contact-us
: vcahospitals.com
Chat with our AI-based myVCA Support
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Bugs issue

Chat feature often unresponsive

Fix: Try closing the app completely and reopening it. Double-tap the home button (or swipe up from the bottom on newer iPhones) to see all open a... ⇲

Inconsistent appointment scheduling

Fix: Double-check the appointment details you are entering. Ensure that you are selecting the correct date and time, and that you are not overlap... ⇲

Bugs prevent account creation

Fix: Ensure that you are entering all required information correctly and that your internet connection is stable during the account creation proc... ⇲

Feedback and report links do not work

Fix: Try accessing the feedback section from a different part of the app or through the app's main menu. Sometimes, links may be broken in specif... ⇲
 
UI issue

Inability to copy content from chat

Fix: If the app does not allow copying directly, take a screenshot of the chat content. Press the side button and the volume up button simultaneo... ⇲
 
Account issue

Cannot check in via phone

Fix: Ensure that you have the latest version of the app installed. Go to the App Store and check for updates. Sometimes, check-in features are im... ⇲

Inability to view invoice history

Fix: Check if there is a specific section in the app dedicated to billing or invoices. Navigate through the app's menu to locate this feature.... ⇲
 
Loading issue

myVCA fails to load user account

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to cellular data or vice versa to see if the app l... ⇲
 
Updates issue

Difficulties updating primary vet office

Fix: Navigate to the settings or profile section of the app and look for the option to update your primary vet office. Ensure that you are enteri... ⇲
 
Privacy issue

Limited access to medical records in chat

Fix: Check if there are specific settings in the app that allow you to access medical records. Look for a dedicated section for medical records i... ⇲
 
Customization issue

Lack of diversity in app imagery

Fix: While this may not be directly fixable, consider providing feedback through the app's feedback feature if available, or use the app as is wh... ⇲
 
Settings issue

Default appointment date is incorrect

Fix: Manually select the correct date each time you schedule an appointment. Check if there is an option to set a preferred default date in the a... ⇲
 
Payments issue

Payment method update fails

Fix: Ensure that you are entering all payment information correctly and that your internet connection is stable. Try using a different payment me... ⇲
 
Notifications issue

Dosing reminders not functioning properly

Fix: Check the app's notification settings to ensure that reminders are enabled. Go to Settings > Notifications > myVCA and make sure notificatio... ⇲
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 what users are saying
Good experience
97.9%

Bad experience
1.3%

Neutral
0.9%

~ from our NLP analysis of 19,757 combined software ratings.

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Providence

 Private Data myVCA collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location