fix problems on MyDCCU [iphone]

—— Run into issues on MyDCCU ? Get help pending when official support gets back to you!

MyDCCU Mobile

Info:

company: DuPont Community Credit Union

: https://www.mydccu.com/contact#Contact

Chat with our AI-based MyDCCU Support

🛠️ Common MyDCCU Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Facial recognition login opens wrong account

Fix: 1. Go to the app settings and find the 'Account Management' section. 2. Remove the facial recognition feature by disabling it. 3. Restart th... ⇲

Limited to six check deposits at a time

Fix: 1. If you need to deposit more than six checks, consider breaking them into smaller batches. 2. Deposit six checks, then log out and log bac... ⇲

Search issue

Search function does not show results

Fix: 1. Ensure that you are using the correct keywords or filters in the search function. 2. Try using different terms or phrases that may be ass... ⇲

Old search tool was more efficient

Fix: 1. Provide feedback through the app's feedback feature to express your concerns about the search tool. 2. In the meantime, try using specifi... ⇲

Updates issue

New update causes login issues

Fix: 1. Ensure that your app is updated to the latest version. Go to the App Store, search for MyDCCU Mobile, and check for updates. 2. If the ap... ⇲

Payments issue

Difficulties with direct deposit for larger amounts

Fix: 1. Check the app's direct deposit settings to ensure that your account is set up correctly. 2. Verify with your employer that they have the... ⇲

UI issue

Tricky settings location within the UI

Fix: 1. Familiarize yourself with the app layout by exploring the settings menu. 2. Look for a 'Help' or 'Tutorial' section within the app that m... ⇲

Hard time adjusting to logging off location

Fix: 1. Take note of the current location of the log-off button and make it a habit to check that area when you want to log off. 2. If the app al... ⇲

Freezing issue

MyDCCU freezes during use

Fix: 1. Close the app completely by swiping it away in the app switcher. 2. Restart your iPhone to clear any temporary issues. 3. Reopen the app... ⇲

Customization issue

No dark mode option for night shift users

Fix: 1. Adjust your iPhone's display settings to enable 'Night Shift' mode, which can help reduce eye strain at night. Go to Settings > Display &... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

97.7%

Neutral

1.7%

Bad experience

0.5%

~ from our NLP analysis of 14,914 combined software ratings.

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Private Data MyDCCU collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Location
- Contact Info
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contact Info
- Other Data