fix problems on Mymobility Patient App [iphone]

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—— Run into issues on Mymobility Patient App? Get help pending when official support gets back to you!

mymobility Patient App
Info:
company: Zimmer Biomet Connected Health LLC
: https://support.zbmymobilitysolutions.com/
: www.zbmymobility.com
Chat with our AI-based mymobility Patient App Support
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Login issue

Logs out instead of remaining open

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs related to session management. Go to the App Store, search... ⇲
 
Bugs issue

Inconsistent exercise completion feedback

Fix: Try logging out and back into the app to refresh your session, which may resolve any temporary glitches affecting feedback. OR Keep a man... ⇲

Random step count data

Fix: Check if the app has permissions to access your iPhone's Health app. Go to Settings > Privacy > Health and ensure the app is enabled to read... ⇲
 
UI issue

Limited history review

Fix: Explore the app's settings to see if there are options to expand the history view or adjust the time frame for which data is displayed. OR... ⇲

Screen layout issues preventing access to features

Fix: Try rotating your device to see if the layout adjusts correctly. Sometimes, switching between portrait and landscape modes can resolve displ... ⇲
 
Compatibility issue

Compatibility issues with iOS versions

Fix: Ensure your iPhone is running the latest iOS version. Go to Settings > General > Software Update to check for updates that may improve compa... ⇲
 
Customization issue

Inappropriate exercises for recovery stage

Fix: Review the app's settings to see if you can customize your exercise plan based on your recovery stage. Look for options related to personal... ⇲
 
Registration issue

Difficult registration process

Fix: Ensure you have a stable internet connection during registration, as connectivity issues can complicate the process. Try switching between W... ⇲
 
Account issue

Account activation issues

Fix: Check your email (including spam/junk folders) for the activation email. If you haven't received it, try resending the activation link from... ⇲
 
Freezing issue

mymobility Patient App freezes after update

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen. The... ⇲
 
Loading issue

Spinning wheel on startup

Fix: Check your internet connection, as a weak connection can cause the app to hang on startup. Try switching to a different Wi-Fi network or usi... ⇲
 
Support issue

No communication from support

Fix: Check the app for any FAQ or help sections that may provide answers to common issues, as these can often be quicker than waiting for support... ⇲
 
Updates issue

Inability to upgrade app

Fix: Ensure that your iPhone has enough storage space for the update. Go to Settings > General > iPhone Storage to check available space and dele... ⇲
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 what users are saying
Good experience
61.9%

Bad experience
28.0%

Neutral
10.2%

~ from our NLP analysis of 118 combined software ratings.

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 Private Data mymobility Patient App collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • User Content
    • Identifiers
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics