fix problems on Dallas 311 [iphone]

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—— Run into issues on Dallas 311? Get help pending when official support gets back to you!

Dallas 311
Info:
company: City of Dallas TX
: https://dallascityhall.com/services/311
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Uploads issue

Photos take too long to upload

Fix: 1. Ensure you have a stable internet connection. Switch to Wi-Fi if possible, as it typically offers faster upload speeds. 2. Reduce the si... ⇲

No photo upload feature available

Fix: 1. Check for any app updates that may have added the photo upload feature. Go to the App Store and see if an update is available. 2. If the... ⇲
 
Loading issue

Next page sometimes does not load

Fix: 1. Check your internet connection to ensure it is stable. If you are on cellular data, try switching to Wi-Fi. 2. Clear the app's cache by... ⇲
 
UI issue

Complex navigation and too many steps

Fix: 1. Familiarize yourself with the app's layout by exploring the main menu and options available. 2. Create a checklist of the steps needed t... ⇲

Small font size and poor UX

Fix: 1. Adjust the font size on your iPhone by going to Settings > Display & Brightness > Text Size and adjusting the slider. 2. Enable 'Larger... ⇲

Details screen unresponsive

Fix: 1. Close the app completely and reopen it to refresh the session. 2. Restart your iPhone to clear any temporary glitches that may be causin... ⇲
 
Support issue

No option to report certain issues

Fix: 1. Check the app for any updates that may have added new reporting options. Go to the App Store, search for Dallas 311, and see if an update... ⇲

Inability to contact developer

Fix: 1. Look for a help or support section within the app that may provide FAQs or troubleshooting tips. 2. Check the app's page in the App Stor... ⇲

Many requests direct users to call 311

Fix: 1. Review the app's FAQ or help section to see if there are alternative ways to submit requests that may not be immediately obvious. 2. Use... ⇲
 
Account issue

Account number required to submit requests

Fix: 1. If you do not have an account number, check if there is an option to submit requests as a guest or without an account. 2. If an account... ⇲
 
Privacy issue

Location information suppressed in reports

Fix: 1. Review the app's privacy settings to ensure location sharing is enabled. Go to Settings > Privacy & Security > Location Services and chec... ⇲
 
Updates issue

Updates on non-submitted requests

Fix: 1. Check the app settings to see if there is an option to manage notifications or updates for submitted requests. 2. If you are receiving u... ⇲
 
Camera issue

Camera or gallery access for photos not triggering

Fix: 1. Check the app's permissions by going to Settings > Privacy & Security > Photos and ensure Dallas 311 has access to your photos. 2. Resta... ⇲
 
Crashes issue

Dallas 311 crashes when tapping submit

Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Clear the app's cache by deletin... ⇲
 
Compatibility issue

Limited functionality compared to desktop

Fix: 1. Familiarize yourself with the app's features and limitations by checking the help section or user guide within the app. 2. Use the deskt... ⇲
 
Customization issue

Inability to change address after input

Fix: 1. If you need to change the address, try deleting the request and starting a new one with the correct address. 2. Check if there is an edi... ⇲
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 what users are saying
Bad experience
69.0%

Good experience
23.0%

Neutral
8.0%

~ from our NLP analysis of 87 combined software ratings.

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 Private Data Dallas 311 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content