fix problems on AirBox [iphone]

—— Run into issues on AirBox? Get help pending when official support gets back to you!

AirBox - Vividia AbleScope

Info:

company: 凯兴莫

: http://www.ablescope.com

: www.vividia-tech.com

Chat with our AI-based AirBox Support

🛠️ Common AirBox Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

AirBox crashes frequently

Fix: 1. Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available updates. 2... ⇲

no image displayed

Fix: 1. Ensure that the camera or device you are trying to connect to is powered on and functioning properly. 2. Check the connection settings i... ⇲

Support issue

poor documentation

Fix: 1. Explore the app thoroughly. Sometimes features are not well documented but can be discovered through exploration. 2. Look for online for... ⇲

no ability to report bugs

Fix: 1. Document any bugs you encounter, including steps to reproduce them, and keep a record for your reference. 2. Look for user forums or com... ⇲

UI issue

no feedback on snapshot button

Fix: 1. Ensure that you are pressing the snapshot button correctly. Sometimes a long press or double tap may be required. 2. Check the app setti... ⇲

difficult to navigate

Fix: 1. Familiarize yourself with the app layout. Spend some time exploring each section to understand where features are located. 2. Create a m... ⇲

only displays in landscape

Fix: 1. Check your iPhone's orientation lock. Swipe down from the top-right corner to access the Control Center and ensure that the orientation l... ⇲

cumbersome to use

Fix: 1. Take time to learn the app's features and shortcuts. Familiarity can make it feel less cumbersome over time. 2. Create a list of your mo... ⇲

Network issue

unable to connect to device

Fix: 1. Ensure that Bluetooth or Wi-Fi is enabled on your iPhone, depending on how the device connects. 2. Restart both your iPhone and the devi... ⇲

Freezing issue

AirBox does not respond

Fix: 1. Force close the app by double-tapping the Home button (or swiping up from the bottom) and swiping up on the AirBox app. Then reopen it.... ⇲

Crashes issue

video playback causes crashes

Fix: 1. Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage to check available space. 2. Lower the video... ⇲

Settings issue

limited settings options

Fix: 1. Explore all sections of the app to ensure you are not missing any hidden settings. 2. Check for any updates to the app that may introduc... ⇲

Security issue

security issues with connection

Fix: 1. Ensure that your Wi-Fi network is secure. Use a strong password and consider changing it regularly. 2. Avoid using public Wi-Fi networks... ⇲

Backup issue

lost content when reinstalling app

Fix: 1. Before uninstalling, back up any important data or content associated with the app. Check if the app has a built-in backup feature or exp... ⇲

Updates issue