fix problems on Merkury Smart [iphone]

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—— Run into issues on Merkury Smart? Get help pending when official support gets back to you!

Merkury Smart
Info:
company: Merkury Innovations LLC
: https://support.merkurysmart.com/hc/en-us
: www.merkurysmart.com
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Bugs issue

Bugs during product pairing

Fix: Restart both the device and your smartphone. Power off the device, wait for about 10 seconds, and then power it back on. Also, restart your... ⇲

Recording events inconsistently

Fix: Check the recording settings in the app. Open the Merkury Smart app, go to the camera settings, and ensure that recording is enabled and set... ⇲
 
Account issue

No option to invite family members

Fix: Check if the app has a sharing feature. Open the Merkury Smart app, go to the settings or account section, and look for an option to share a... ⇲

Inability to change account email

Fix: Check the account settings within the app. Open the Merkury Smart app, navigate to your account settings, and look for an option to change y... ⇲

Password reset process is complicated

Fix: Follow the password reset instructions carefully. Go to the login screen, tap on 'Forgot Password?', and enter your email address. Check you... ⇲
 
UI issue

Difficult to navigate

Fix: Familiarize yourself with the app layout. Spend some time exploring the different sections of the app to understand where features are locat... ⇲
 
Network issue

Cameras frequently go offline

Fix: Check the camera's power source. Ensure that the camera is plugged in or has sufficient battery life. If it’s battery-operated, replace the... ⇲

Live view often unavailable

Fix: Check your internet connection. Ensure that your WiFi is stable and that your device is connected to the internet. You can test this by tryi... ⇲
 
Payments issue

Subscription required for basic features

Fix: Review the app's features to understand what is included in the free version. Sometimes, basic functionalities are available without a subsc... ⇲

Difficult to cancel subscriptions

Fix: Open the Merkury Smart app, go to your account settings, and look for subscription management options. Follow the prompts to cancel your sub... ⇲
 
Compatibility issue

Devices require re-pairing with new phones

Fix: Before switching devices, ensure that you have backed up any necessary settings or configurations. When you get a new phone, download the Me... ⇲

Smart bulbs fail to connect initially

Fix: Ensure that the smart bulbs are within range of your WiFi router. If they are too far away, they may struggle to connect. Move them closer t... ⇲

Multiple apps needed for different devices

Fix: Check if the Merkury Smart app supports all your devices. Sometimes, manufacturers consolidate multiple apps into one. Look for updates or a... ⇲
 
Notifications issue

Lag in notifications and detections

Fix: Check your phone's notification settings. Go to Settings > Notifications on your iPhone, find the Merkury Smart app, and ensure that notific... ⇲
 
Syncing issue

Inconsistent activity log

Fix: Ensure that the app is updated to the latest version, as updates may fix bugs related to the activity log. Check for updates in the App Stor... ⇲
 
Crashes issue

Merkury Smart crashes during use

Fix: Close the app completely and restart it. Double-tap the home button (or swipe up from the bottom on newer iPhones) to see all open apps, the... ⇲
 
Support issue

Customer support is inefficient

Fix: Utilize online resources such as FAQs, forums, or user guides available on the Merkury Smart website. These resources can often provide quic... ⇲
 
Permissions issue

Location access required unnecessarily

Fix: Check the app's location settings. Go to Settings > Privacy > Location Services on your iPhone, find the Merkury Smart app, and adjust the l... ⇲
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 what users are saying
Good experience
93.0%

Neutral
4.0%

Bad experience
3.1%

~ from our NLP analysis of 17,756 combined software ratings.

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 Private Data Merkury Smart collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data