fix problems on HSBCnet [iphone]

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HSBCnet Mobile
Info:
company: HSBC Bank plc
: http://www.hsbcnet.com/gbm/products-services/online-services/hsbcnet-mobile
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Security issue

Facial recognition issues

Fix: 1. Go to your iPhone's Settings > Face ID & Passcode and ensure that Face ID is set up correctly. 2. Re-register your face by selecting 'Res... ⇲
 
Slow issue

Slow performance compared to other banking apps

Fix: 1. Close any background apps that may be consuming resources. Double-click the home button (or swipe up from the bottom on newer models) and... ⇲
 
Bugs issue

Inconsistent check scanning

Fix: 1. Ensure you are using a flat, well-lit surface to place the check for scanning. 2. Hold your phone steady and align the check within the o... ⇲

Remote deposit not functioning

Fix: 1. Ensure you are following the correct procedure for remote deposits, including taking clear photos of the check. 2. Check for app updates... ⇲
 
Syncing issue

No recent transaction history available

Fix: 1. Check your internet connection to ensure you are connected. 2. Refresh the app by pulling down on the transaction history screen to reloa... ⇲
 
Network issue

Frequent internet errors

Fix: 1. Check your Wi-Fi or cellular data connection. Try switching between them to see if one works better. 2. Restart your router if you are on... ⇲
 
Features issue

No mobile check deposit

Fix: 1. Ensure that your account is eligible for mobile check deposit. Check the app's FAQ or help section for eligibility requirements. 2. Updat... ⇲

No bill pay setup available

Fix: 1. Check if your account type supports bill pay features. Refer to the app's help section for eligibility. 2. Ensure the app is updated to t... ⇲
 
Settings issue

Cannot access settings for biometric sign-in

Fix: 1. Go to your iPhone's Settings > HSBCnet Mobile and ensure that biometric authentication is enabled. 2. If you do not see the option, try u... ⇲
 
Crashes issue

HSBCnet crashes when clicking notifications

Fix: 1. Ensure the app is updated to the latest version. Go to the App Store and check for updates. 2. Restart your iPhone to clear any temporary... ⇲

HSBCnet fails to launch

Fix: 1. Restart your iPhone to clear any temporary issues. 2. Ensure the app is updated to the latest version by checking the App Store. OR 3.... ⇲
 
Support issue

Limited customer service support

Fix: 1. Check the app for a help or FAQ section that may provide answers to common questions. 2. Use the app's chat feature, if available, for im... ⇲
 
Compatibility issue

Incompatibility with iOS updates

Fix: 1. Ensure that your app is updated to the latest version compatible with your iOS. Check the App Store for updates. 2. If the app is not com... ⇲
 
Payments issue

Account blocks on payments

Fix: 1. Check your account balance and ensure you have sufficient funds for the payment. 2. Review any alerts or messages in the app that may ind... ⇲
 
Login issue

Cannot log in via app

Fix: 1. Ensure you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature. 2. Che... ⇲
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 what users are saying
Good experience
89.1%

Bad experience
8.4%

Neutral
2.5%

~ from our NLP analysis of 1,137 combined software ratings.

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 Private Data HSBCnet collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics