fix problems on Cambridge Reader [iphone]

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—— Run into issues on Cambridge Reader? Get help pending when official support gets back to you!

Cambridge Reader
Info:
company: Cambridge University Press & Assessment (App)
: https://cambridgegohelp.cambridge.org/hc/en-gb/sections/16468246396178-Cambridge-Go-Users
Chat with our AI-based Cambridge Reader Support
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Account issue

no password reset option

Fix: 1. Use the app's support or help section: Look for any FAQs or help articles that might provide guidance on password recovery. OR 2. Chec... ⇲
 
Downloads issue

missing books

Fix: 1. Sync your library: Go to the app settings and look for a 'Sync' option to refresh your library. This can help retrieve any missing books.... ⇲

long download times

Fix: 1. Check your internet speed: Use a speed test app to ensure your connection is stable and fast enough for downloads. OR 2. Download duri... ⇲
 
Glitches issue

frequent glitches

Fix: 1. Restart the app: Close the app completely and reopen it to see if the glitches persist. OR 2. Update the app: Go to the App Store, sea... ⇲
 
Bugs issue

Cambridge Reader caused device damage

Fix: 1. Restart your device: A simple restart can often resolve temporary issues caused by apps. OR 2. Check for software updates: Go to Setti... ⇲

poor information quality

Fix: 1. Check for updates: Ensure you have the latest version of the app, as updates may improve content quality. OR 2. Provide feedback withi... ⇲
 
Backup issue

lost notes and highlights

Fix: 1. Check for backups: If you have iCloud or another backup service enabled, check if your notes and highlights are saved there. OR 2. Rei... ⇲
 
Freezing issue

screen freezes

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom) and swipe up on Cambridge Reader to close it. Reopen the... ⇲
 
UI issue

inability to see page numbers

Fix: 1. Check the settings: Look in the app settings for an option to display page numbers and enable it if available. OR 2. Update the app: E... ⇲

non-functional arrow button

Fix: 1. Restart the app: Close and reopen Cambridge Reader to see if the arrow button starts functioning again. OR 2. Check for updates: Go to... ⇲
 
Crashes issue

frequent crashes

Fix: 1. Clear app cache: Go to iPhone Settings > General > iPhone Storage, find Cambridge Reader, and offload the app to clear cache without losi... ⇲
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 what users are saying
Bad experience
58.1%

Good experience
41.9%

Neutral
0.0%

~ from our NLP analysis of 43 combined software ratings.

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 Private Data Cambridge Reader collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics