fix problems on MoMo [iphone]

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—— Run into issues on MoMo? Get help pending when official support gets back to you!

MoMo -Trợ thủ Tài chính với AI
Info:
company: M-SERVICE JSC
: https://momo.vn/ung-dung-momo/cac-huong-dan-can-thiet/
: momo.vn
Chat with our AI-based MoMo Support
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Gameplay issue

Rewards not received after task completion

Fix: 1. Check Task Requirements: Ensure you have met all the requirements for the task. Sometimes, there are specific conditions that need to be... ⇲
 
Payments issue

Errors during money transfer

Fix: 1. Verify Recipient Details: Double-check the recipient's account details to ensure they are correct. 2. Check Balance: Ensure you have suff... ⇲

Refunds not processed

Fix: 1. Check Refund Policy: Review the app’s refund policy to ensure your request meets the criteria. 2. Verify Transaction History: Check your... ⇲

Transaction failures with money deducted

Fix: 1. Verify Transaction Status: Check your transaction history to see if the transaction was completed or failed. 2. Contact Your Bank: If mon... ⇲
 
Slow issue

Slow starting time

Fix: 1. Clear App Cache: Go to Settings > General > iPhone Storage > MoMo and select 'Offload App' to clear cache. 2. Restart Your Device: Restar... ⇲
 
Login issue

Face ID not functioning

Fix: 1. Check Face ID Settings: Go to Settings > Face ID & Passcode and ensure that Face ID is set up for MoMo. 2. Restart Face ID: Turn off Face... ⇲
 
UI issue

UI issues for non-Vietnamese users

Fix: 1. Change Language Settings: Go to Settings > General > Language & Region and set your preferred language. 2. Use Translation Apps: If the a... ⇲
 
Notifications issue

Unwanted notifications

Fix: 1. Adjust Notification Settings: Go to Settings > Notifications > MoMo and customize which notifications you want to receive. 2. Mute Notifi... ⇲
 
Loading issue

MoMo barely loads

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the issue persist... ⇲
 
Compatibility issue

Inconsistent language support

Fix: 1. Change Language Settings: Go to Settings > General > Language & Region and set your preferred language. 2. Use Translation Tools: Utilize... ⇲

Incompatibility with international cards

Fix: 1. Check Card Compatibility: Verify if your international card is accepted by MoMo. Check the app’s payment options or FAQs for details. 2.... ⇲
 
Support issue

Poor customer service

Fix: 1. Use In-App Support: Check if MoMo has an in-app support feature or FAQ section that can help resolve your issue. 2. Document Your Issues:... ⇲
 
Ads issue

Misleading promotions

Fix: 1. Read Terms and Conditions: Always read the fine print associated with promotions to understand the requirements. 2. Document Promotions:... ⇲
 
Account issue

Account verification limitations

Fix: 1. Check Required Documents: Ensure you have all necessary documents ready for verification. 2. Follow Instructions: Carefully follow the ve... ⇲
 
Freezing issue

Heavy app causing freezes

Fix: 1. Free Up Storage: Go to Settings > General > iPhone Storage and delete unnecessary apps or files to free up space. 2. Limit Background Pro... ⇲
 
Rewards issue

Inability to exchange points for rewards

Fix: 1. Check Points Balance: Ensure you have enough points to exchange for rewards. 2. Review Reward Options: Check the available rewards and th... ⇲
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 what users are saying
Good experience
82.0%

Bad experience
16.0%

Neutral
1.9%

~ from our NLP analysis of 3,539 combined software ratings.

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 Private Data MoMo collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Contacts
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Diagnostics