fix problems on Eyewa [iphone]

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—— Run into issues on Eyewa? Get help pending when official support gets back to you!

eyewa - Eyewear Shopping App
Info:
company: eyewa fz-llc
: https://eyewa.com/contact-us
Chat with our AI-based eyewa Support
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Support issue

Poor customer service

Fix: If you encounter poor customer service, document your interactions, including dates, times, and the nature of your inquiries. This will help... ⇲
 
Account issue

Inability to track previous orders

Fix: To track previous orders, navigate to the 'Order History' section in the app. If this feature is not functioning, try logging out and back i... ⇲

Subscription management issues

Fix: To manage your subscription, navigate to the 'Account' or 'Settings' section of the app. Look for options related to subscriptions and follo... ⇲
 
Payments issue

High prices

Fix: To find better deals, regularly check the app for sales or promotions. Sign up for notifications to be alerted when discounts are available.... ⇲

Complicated refund process

Fix: Familiarize yourself with the refund policy outlined in the app. Follow the steps provided for initiating a refund, and ensure you have all... ⇲
 
Bugs issue

Inconsistent product quality

Fix: Before purchasing, read product reviews and ratings within the app to gauge quality. If you receive a product that does not meet your expect... ⇲
 
UI issue

Heavy frame movement

Fix: If you experience heavy frame movement, check if the frames are adjustable. Many frames can be tightened or adjusted at home using a small s... ⇲
 
Notifications issue

Lack of clear communication on delivery times

Fix: Always check the estimated delivery time before completing your order. If you have already placed an order and have not received updates, ch... ⇲
 
Ads issue

Misleading promotions

Fix: Before making a purchase based on a promotion, read the terms and conditions associated with the offer. This will help you understand any li... ⇲
 
Crashes issue

eyewa crashes during use

Fix: If the app crashes, try closing the app completely and restarting it. Ensure your device's operating system is up to date, as compatibility... ⇲
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 what users are saying
Good experience
82.0%

Bad experience
16.0%

Neutral
2.0%

~ from our NLP analysis of 350 combined software ratings.

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 Private Data eyewa collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics