fix problems on Cinemex [iphone]

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—— Run into issues on Cinemex? Get help pending when official support gets back to you!

Cinemex
Info:
company: Cinemex
: http://www.cinemex.com/contacto
: www.cinemex.com
Chat with our AI-based Cinemex Support
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Payments issue

cannot purchase tickets

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa. Also, ensure that yo... ⇲

cannot use international credit cards

Fix: Check if the app has a specific payment method section in the settings. Ensure that your international credit card is accepted by the app an... ⇲
 
Slow issue

slow performance

Fix: Close any other apps running in the background to free up system resources. Double-click the home button (or swipe up from the bottom on new... ⇲
 
Bugs issue

bugs everywhere

Fix: Make sure you are using the latest version of the app. Updates often include bug fixes. Check the App Store for any available updates. OR... ⇲

frequent errors

Fix: Keep the app updated to the latest version, as updates often fix known errors. Check the App Store for updates regularly. OR If you encou... ⇲

Cinemex is not functional

Fix: Restart your iPhone to refresh the system and clear any temporary glitches that may be affecting the app's functionality. OR Uninstall an... ⇲
 
UI issue

cannot add tickets to Wallet

Fix: Ensure that you have the latest version of the Wallet app and that it is properly set up on your iPhone. Go to Settings > Wallet & Apple Pay... ⇲
 
Network issue

server overload

Fix: Try accessing the app during off-peak hours, such as early morning or late evening, when server traffic may be lower. OR If the app is sl... ⇲
 
Search issue

difficult to find specific showtimes

Fix: Use the search function within the app to look for specific movies or showtimes. This can help narrow down your options quickly. OR Check... ⇲
 
Updates issue

no movie listings

Fix: Ensure that your location settings are enabled for the app. Go to Settings > Privacy > Location Services and make sure Cinemex has permissio... ⇲

new version has issues

Fix: If the new version is causing problems, consider uninstalling it and reinstalling the previous version if you have a backup or if it is avai... ⇲
 
Loading issue

Cinemex does not load

Fix: Check your internet connection and try switching between Wi-Fi and mobile data. If the app still does not load, try restarting your iPhone.... ⇲
 
Registration issue

profile creation issues

Fix: Ensure that you are entering all required fields correctly and that your password meets any specified criteria (e.g., length, special charac... ⇲
 
Customization issue

lack of filters

Fix: Check if there are any settings or preferences within the app that allow you to enable filters for showtimes or movie listings. OR As a w... ⇲
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 what users are saying
Bad experience
50.9%

Good experience
43.0%

Neutral
6.1%

~ from our NLP analysis of 391 combined software ratings.

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EPIC Cinemas

 Private Data Cinemex collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics