fix problems on InSpire [iphone]

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—— Run into issues on InSpire ? Get help pending when official support gets back to you!

inSpire by Team Spire
Info:
company: Spire Services Inc.
: https://support.firstup.io/hc/en-us
Chat with our AI-based inSpire Support
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Account issue

Email address not recognized

Fix: Double-check the email address you are entering for any typos or errors. Ensure that you are using the email associated with your account.... ⇲

inSpire redirects to employee portal

Fix: Ensure that you are using the correct version of the app intended for your user type. If you are a residential customer, verify that you hav... ⇲

Password reset issues

Fix: Follow the password reset instructions carefully. Ensure that you check your spam or junk email folder for the reset email if you do not see... ⇲
 
Login issue

Inconsistent login between app and website

Fix: Make sure you are using the same credentials for both the app and the website. If you have recently changed your password, ensure it is upda... ⇲
 
Payments issue

inSpire does not allow bill payment

Fix: Check if the bill payment feature is available in your app version. If not, try accessing the website to make your payment instead. OR If... ⇲
 
UI issue

inSpire is difficult to navigate

Fix: Familiarize yourself with the app layout by exploring each section. Look for a help or tutorial section within the app that may provide guid... ⇲

inSpire is not user-friendly

Fix: Take time to explore the app's features and settings. Sometimes, spending a few minutes getting accustomed to the layout can improve usabili... ⇲
 
Compatibility issue

inSpire is not for residential customers

Fix: If you are a residential customer, verify that you have the correct app version. There may be a different app designed specifically for resi... ⇲
 
Performance issue

inSpire performance is poor

Fix: Try closing other apps running in the background to free up system resources. Restart your device to refresh its performance. OR Check fo... ⇲
 
Privacy issue

inSpire requires unnecessary information

Fix: Review the information being requested and see if there are options to skip or provide minimal information where possible. OR If you feel... ⇲
 
Updates issue

inSpire is outdated

Fix: Check the App Store for any available updates for the app. Keeping the app updated can resolve many issues and improve functionality. OR... ⇲
 
Features issue

inSpire lacks functionality

Fix: Explore the app settings to see if there are features that can be enabled or configured to enhance functionality. OR If certain features... ⇲
 
Reliability issue

inSpire is not reliable

Fix: Ensure that your device's operating system is up to date, as compatibility issues can affect app reliability. OR If the app frequently cr... ⇲
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 what users are saying
Bad experience
86.0%

Good experience
12.0%

Neutral
2.0%

~ from our NLP analysis of 100 combined software ratings.

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 Private Data inSpire collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics