fix problems on Onduo [iphone]

—— Run into issues on Onduo? Get help pending when official support gets back to you!

Onduo

Info:

company: Verily

: https://onduo.com/contact/

Chat with our AI-based Onduo Support

🛠️ Common Onduo Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Requires double sign-in

Fix: Check if you have enabled two-factor authentication on your account. If so, consider disabling it temporarily to see if it resolves the doub... ⇲

Internet connectivity issues

Fix: Check your Wi-Fi or cellular data connection. Make sure you are connected to a stable network. You can do this by opening another app that r... ⇲

Syncing issue

Glucose readings not syncing

Fix: Ensure that Bluetooth is enabled on your iPhone and that the Onduo app has permission to access Bluetooth. Go to Settings > Bluetooth and ch... ⇲

Notifications issue

Prescription notifications for refills

Fix: Check your notification settings for the Onduo app. Go to Settings > Notifications > Onduo and ensure that notifications are enabled. You ca... ⇲

No notifications for messages

Fix: Verify that notifications are enabled for messages within the Onduo app. Go to the app settings and check if message notifications are turne... ⇲

Bugs issue

Time logging issues

Fix: Ensure that your device's date and time settings are set to automatic. Go to Settings > General > Date & Time and toggle on 'Set Automatical... ⇲

Inability to log previous day medication

Fix: Check if the app has a specific time limit for logging past medications. If it does, try logging the medication as soon as possible after th... ⇲

Inability to log meals after certain time

Fix: Check if there is a specific time limit set within the app for logging meals. If so, try to log meals as soon as possible after eating. OR... ⇲

Compatibility issue

Limited fitness tracker integration

Fix: Check if your fitness tracker is compatible with the Onduo app. Visit the Onduo website or user manual for a list of supported devices and i... ⇲

No desktop version available

Fix: Consider using the app on an iPad if you have one, as it may provide a larger screen experience similar to a desktop. OR As a workaround,... ⇲

Freezing issue

Onduo freezing during quizzes

Fix: Try clearing the app's cache. Go to Settings > General > iPhone Storage, find Onduo, and select 'Offload App'. This will free up storage wit... ⇲

Updates issue

Medication list removed after insurance update

Fix: Check if the medication list is still available in the app under a different section or tab. Sometimes, updates can change the layout of the... ⇲

Network issue

Connection issues with devices

Fix: Ensure that all devices are charged and turned on. Check the Bluetooth settings on your iPhone to confirm that the devices are connected pro... ⇲

Downloads issue

Inability to export or print logs

Fix: Check if the app has an export feature in the settings or logs section. If available, follow the prompts to export your data to a compatible... ⇲

Crashes issue

Onduo crashes after update

Fix: Try uninstalling and reinstalling the app. This can resolve issues caused by corrupted files during the update process. Go to the App Store,... ⇲

Customization issue

Cumbersome manual data entry for HealthKit

Fix: Check if the Onduo app has an option to sync data automatically with HealthKit. This can reduce the need for manual entry. Look for sync set... ⇲

Support issue

Support response issues

Fix: Check the app's FAQ or help section for common issues and solutions. This can often provide immediate answers without needing to wait for su... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

94.7%

Bad experience

3.8%

Neutral

1.5%

~ from our NLP analysis of 948 combined software ratings.

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Private Data Onduo collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Sensitive Info
- Diagnostics
- Other Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Search History
- Identifiers
- Diagnostics