fix problems on SATUSEHAT [iphone]

—— Run into issues on SATUSEHAT ? Get help pending when official support gets back to you!

SATUSEHAT Mobile

Info:

company: Pusdatin Kementerian Kesehatan RI

: https://satusehat.kemkes.go.id

Chat with our AI-based SATUSEHAT Support

🛠️ Common SATUSEHAT Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

SATUSEHAT crashes frequently

Fix: 1. Update the App: Go to the App Store, search for SATUSEHAT Mobile, and check if there is an update available. If so, download and install... ⇲

Unable to log in

Fix: 1. Check Credentials: Ensure that you are entering the correct username and password. If you’ve forgotten your password, use the 'Forgot Pas... ⇲

UI issue

User interface is unfriendly

Fix: 1. Familiarize Yourself with the App: Spend some time exploring the app’s features. Look for a tutorial or help section within the app that... ⇲

Uploads issue

Difficult to upload vaccination details

Fix: 1. Check File Format: Ensure that the vaccination details you are trying to upload are in the correct format (e.g., PDF, JPEG). If not, conv... ⇲

Long approval times for vaccination uploads

Fix: 1. Be Patient: Understand that processing times can vary. If you have uploaded your vaccination details, it may take some time for them to b... ⇲

Camera issue

QR code scanning fails

Fix: 1. Clean Camera Lens: Ensure that your iPhone's camera lens is clean and free from obstructions. A dirty lens can affect scanning performanc... ⇲

Compatibility issue

Inconsistent language support

Fix: 1. Change Language Settings: Go to Settings > General > Language & Region and ensure your preferred language is set correctly. Restart the a... ⇲

SATUSEHAT does not support non-Indonesian phone numbers

Fix: 1. Use an Indonesian Number: If you have access to an Indonesian phone number, consider using it for registration. 2. Explore Workarounds: I... ⇲

SATUSEHAT does not work for foreign citizens

Fix: 1. Use an Indonesian Number: If you have access to an Indonesian phone number, consider using it for registration. 2. Explore Workarounds: I... ⇲

Support issue

Customer support is unresponsive

Fix: 1. Use Alternative Contact Methods: If you are not receiving responses via the app, try reaching out through social media channels or any of... ⇲

No guidance for foreign users

Fix: 1. Use Translation Tools: Utilize translation apps or services to help navigate the app if language is a barrier. 2. Seek Online Communities... ⇲

Syncing issue

Data not syncing properly

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection, as syncing issues often arise from connectivity problems. 2. Res... ⇲

Bugs issue

SATUSEHAT does not recognize vaccination certificates

Fix: 1. Check Certificate Format: Ensure that the vaccination certificate is in a supported format (e.g., PDF, JPEG) and is not corrupted. 2. Re-... ⇲

SATUSEHAT erases previous inputs

Fix: 1. Save Progress: If the app allows, save your progress frequently to avoid losing inputs. Look for a 'Save' or 'Draft' option. 2. Update th... ⇲

Frequent bugs and glitches

Fix: 1. Update the App: Regularly check for updates in the App Store, as developers often release patches to fix bugs. 2. Clear App Cache: Offloa... ⇲

Registration issue

Errors during registration process

Fix: 1. Double-Check Information: Ensure that all information entered during registration is accurate and complete. Look for any required fields... ⇲

Slow issue

SATUSEHAT is slow and unresponsive

Fix: 1. Close Background Apps: Double-tap the home button and swipe up on apps to close them, freeing up system resources. 2. Restart Your Device... ⇲

Permissions issue

Mandatory WhatsApp requirement for profile completion

Fix: 1. Use a Temporary Number: If you do not have a WhatsApp account, consider using a temporary number to create an account just for this purpo... ⇲

Loading issue

SATUSEHAT fails to load vaccination certificates

Fix: 1. Check File Format: Ensure that the vaccination certificate is in a supported format and is not corrupted. 2. Re-upload: Try removing the... ⇲

Account issue

Inability to add child vaccination certificates

Fix: 1. Check for Child Profile Option: Look for an option to add a child profile within the app. This may be located in the settings or profile... ⇲