fix problems on GET [iphone]

—— Run into issues on GET ? Get help pending when official support gets back to you!

GET Mobile

Info:

company: The CBORD Group, Inc

: https://www.cbord.com/tech-support-contact

: www.cbord.com

Chat with our AI-based GET Support

🛠️ Common GET Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

GET crashes frequently

Fix: 1. Update the App: Go to the App Store, search for GET Mobile, and check if there is an update available. If so, download and install it. Up... ⇲

Slow performance

Fix: 1. Close Background Apps: Double-click the home button (or swipe up from the bottom on newer models) to see all open apps. Swipe up on GET M... ⇲

Account issue

Random logouts

Fix: 1. Check for App Updates: Ensure you have the latest version of GET Mobile, as updates may fix logout issues. 2. Re-login: If you get logged... ⇲

Missing digital ID in wallet

Fix: 1. Check App Settings: Go to the settings within GET Mobile and ensure that the digital ID feature is enabled. 2. Update the App: Ensure you... ⇲

Inability to switch between accounts

Fix: 1. Log Out and Log In: Log out of your current account and log back in with the desired account. This can help refresh the session. 2. Updat... ⇲

Login failures

Fix: 1. Check Credentials: Ensure you are entering the correct username and password. If you’ve forgotten your password, use the 'Forgot Password... ⇲

UI issue

Inconsistent menu options

Fix: 1. Restart the App: Close GET Mobile completely and reopen it. This can refresh the menu options. 2. Update the App: Check for updates in th... ⇲

Security issue

Barcode security risk

Fix: 1. Use Secure Connections: Always ensure you are using a secure Wi-Fi connection when accessing sensitive information. Avoid public Wi-Fi fo... ⇲

Payments issue

Error messages during transactions

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persi... ⇲

Issues with adding funds

Fix: 1. Check Payment Method: Ensure your payment method is valid and has sufficient funds. Update your payment information in the app settings i... ⇲

Vague prompts for credit card entry

Fix: 1. Check for Updates: Ensure you are using the latest version of GET Mobile, as updates may improve user prompts. 2. Use a Different Browser... ⇲

Transaction errors with missing funds

Fix: 1. Check Transaction History: Review your transaction history in the app to confirm if the funds were deducted. 2. Update the App: Ensure yo... ⇲

Registration issue

Unable to create accounts

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection while trying to create an account. 2. Update the App: Make sure y... ⇲

Loading issue

GET stuck on loading screen

Fix: 1. Restart the App: Force close GET Mobile and reopen it. This can often resolve loading issues. 2. Check Internet Connection: Ensure you ha... ⇲

Bugs issue

Capacity errors during ordering

Fix: 1. Check for Updates: Ensure you are using the latest version of GET Mobile, as updates may fix capacity errors. 2. Restart the App: Close G... ⇲

Unresponsive features

Fix: 1. Restart the App: Force close GET Mobile and reopen it. This can often resolve unresponsive features. 2. Check for Updates: Ensure you are... ⇲

Settings issue

Removal of Touch ID option

Fix: 1. Check App Settings: Go to the settings within GET Mobile to see if the Touch ID option can be re-enabled. 2. Update the App: Ensure you h... ⇲

Glitches issue

Glitchy interface

Fix: 1. Update the App: Ensure you have the latest version of GET Mobile, as updates often fix interface glitches. 2. Restart the App: Close GET... ⇲

Installation issue

Frequent need to uninstall and reinstall

Fix: 1. Update the App: Ensure you are using the latest version of GET Mobile, as updates may resolve persistent issues. 2. Clear App Cache: Go t... ⇲

Support issue