fix problems on PECO [iphone]

—— Run into issues on PECO? Get help pending when official support gets back to you!

PECO - An Exelon Company

Info:

company: An Exelon Corporation

: https://secure.peco.com/MyAccount/CustomerSupport/Pages/ContactUsForms.aspx

Chat with our AI-based PECO Support

🛠️ Common PECO Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Consistently unable to schedule a payment for a future date

Fix: Check if the app is updated to the latest version. Go to the App Store, search for PECO, and see if an update is available. If so, update th... ⇲

No confirmation screen before payment

Fix: Ensure that you have a stable internet connection. A weak connection may prevent the confirmation screen from loading. Try switching between... ⇲

Payments issue

Payment plan cannot be undone

Fix: Check the app's FAQ or help section for any specific instructions on how to modify or cancel payment plans. Sometimes, there may be a hidden... ⇲

Auto pay does not perform as expected

Fix: Review your auto pay settings in the app to ensure that they are correctly configured. Check the payment method and the scheduled payment da... ⇲

Late fee due to unclear autopay setup

Fix: Review your autopay settings and payment history to ensure that payments were scheduled correctly. If you find discrepancies, document them... ⇲

Payment by bank account option rarely works

Fix: Ensure that your bank account information is entered correctly in the app. Double-check for any typos or errors in the account number or rou... ⇲

Default in system prevents payment

Fix: Check for any error messages that may indicate what the default issue is. Sometimes, clearing the app's cache can help resolve these errors.... ⇲

Glitches issue

Glitch when downloading current bill

Fix: Try restarting your iPhone. This can help clear temporary glitches that may be affecting the app's performance. After restarting, open the a... ⇲

Permissions issue

PECO requires permission to use personal info

Fix: Review the app permissions in your iPhone settings. Go to Settings > Privacy > App Permissions and adjust the settings for PECO to ensure it... ⇲

Crashes issue

Crashes frequently

Fix: Ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. This... ⇲

Login issues with account recognition

Fix: Double-check your login credentials for accuracy. Ensure that you are entering the correct email and password. If you have forgotten your pa... ⇲

Cannot log back in after being logged off

Fix: Ensure that you are entering the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset... ⇲

Data issue

Hourly usage data not available

Fix: Check if the app has any settings that allow you to enable or view hourly usage data. Sometimes, this feature may be hidden in the settings... ⇲

Network issue

PECO times out during outages

Fix: Try using the app during non-peak hours when the server load may be lower. This can help reduce timeout issues during outages. OR If the... ⇲

Updates issue

Recent update removed projected bill and usage data

Fix: Check the app's settings to see if there is an option to enable projected billing and usage data. Sometimes, updates may reset preferences.... ⇲

Notifications issue

Unable to set up alerts after update

Fix: Check the app's notification settings to ensure that alerts are enabled. Go to Settings > Notifications > PECO and make sure notifications a... ⇲