fix problems on [iphone]

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Mobile Sharonview FCU
Info:
company: Sharonview Federal Credit Union
: https://www.sharonview.org/
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Bugs issue

Mobile deposit feature often fails

Fix: 1. Ensure that you are using a well-lit area to take pictures of the checks. 2. Make sure the check is flat and free of wrinkles or folds. 3... ⇲

Inconsistent transaction information

Fix: 1. Log out of the app and log back in to refresh your transaction history. 2. Clear the app cache by going to Settings > General > iPhone St... ⇲
 
Freezing issue

freezes during transactions

Fix: 1. Close any other apps running in the background to free up memory. Double-click the home button (or swipe up from the bottom on newer mode... ⇲
 
Glitches issue

Glitches prevent card reactivation

Fix: 1. Restart the app and try the reactivation process again. 2. Ensure that your app is updated to the latest version. 3. Check your internet... ⇲
 
Camera issue

Camera struggles to focus on checks

Fix: 1. Ensure that the camera lens is clean and free of smudges. 2. Use good lighting and hold the check steady while taking the picture. 3. Try... ⇲
 
Syncing issue

does not sync with updated financials

Fix: 1. Log out of the app and log back in to refresh your account data. 2. Check your internet connection to ensure it is stable. 3. Clear the a... ⇲
 
Slow issue

Delayed transaction information

Fix: 1. Log out of the app and log back in to refresh your transaction history. 2. Ensure that your app is updated to the latest version. 3. Chec... ⇲
 
Login issue

Fingerprint access sometimes fails

Fix: 1. Ensure that your fingerprint is registered correctly in your iPhone settings. Go to Settings > Touch ID & Passcode and re-register your f... ⇲
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 what users are saying
Good experience
95.9%

Bad experience
2.3%

Neutral
1.8%

~ from our NLP analysis of 6,295 combined software ratings.

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  1. Data Linked to You: The following data may be collected and linked to your identity:
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