fix problems on KE Live [iphone]

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—— Run into issues on KE Live? Get help pending when official support gets back to you!

KE Live
Info:
company: K-Electric
: https://live.ke.com.pk
: live.ke.com.pk
Chat with our AI-based KE Live Support
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Registration issue

painful customer onboarding

Fix: 1. Follow the onboarding steps carefully: Take your time to read each step during onboarding. If you encounter issues, note them down for re... ⇲

stuck at CNIC field

Fix: 1. Ensure correct input: Double-check that you are entering the CNIC number correctly without any extra spaces or characters. 2. Restart the... ⇲

iOS registration issues

Fix: 1. Ensure iOS is up to date: Go to Settings > General > Software Update and check if there’s an update available for your iPhone. Keeping yo... ⇲
 
Notifications issue

no push notifications for updates

Fix: 1. Check notification settings: Go to your iPhone Settings > Notifications > KE Live. Ensure that 'Allow Notifications' is turned on and tha... ⇲
 
Security issue

IP address flagged as suspicious

Fix: 1. Restart your router: Unplug your router for about 30 seconds and then plug it back in. This can assign a new IP address to your network.... ⇲

captcha code issues

Fix: 1. Ensure correct input: Double-check that you are entering the captcha code correctly, as they are case-sensitive. 2. Refresh the captcha:... ⇲
 
Payments issue

increased fees without customer service

Fix: 1. Review your subscription details: Check the app for any notifications regarding fee changes. Go to your account settings within the app t... ⇲
 
Freezing issue

KE Live not responding

Fix: 1. Force close the app: Double-tap the home button or swipe up from the bottom of the screen to access the app switcher. Swipe up on KE Live... ⇲
 
Updates issue

KE Live not working after update

Fix: 1. Restart the app: Close the app completely and reopen it to see if it resolves the issue. 2. Check for further updates: Sometimes, a new u... ⇲
 
Loading issue

stuck on Welcome Page

Fix: 1. Restart the app: Force close KE Live and reopen it to see if it progresses past the Welcome Page. 2. Check your internet connection: Ensu... ⇲
 
Network issue

fake network unavailable error

Fix: 1. Check your internet connection: Ensure you are connected to a stable Wi-Fi or mobile data network. Try switching networks to see if the e... ⇲
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 what users are saying
Bad experience
58.9%

Good experience
37.5%

Neutral
3.6%

~ from our NLP analysis of 56 combined software ratings.

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 Private Data KE Live collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location