fix problems on MetroNovel [iphone]

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—— Run into issues on MetroNovel? Get help pending when official support gets back to you!

MetroNovel - Let Stories Shine
Info:
company: LITERIE PTE. LTD.
: https://www.metronovel.com/support
: www.metronovel.com
Chat with our AI-based MetroNovel Support
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Bugs issue

Poor grammar and translation issues

Fix: If you encounter specific grammar or translation errors, take note of them and consider using a translation app or tool to help you understa... ⇲

Frequent errors in grammar

Fix: If you notice frequent errors, consider using a note-taking app to jot down corrections or suggestions as you read. This can help you keep t... ⇲

Inconsistent availability of promised bonuses

Fix: Keep a record of any bonuses that were promised and when they were supposed to be available. This can help you track discrepancies and plan... ⇲

Frustrating reading experience due to errors

Fix: Consider using a reading app that allows you to highlight or annotate text. This can help you keep track of errors and make notes for future... ⇲
 
Payments issue

Short chapters for high price

Fix: Evaluate the content length and quality before purchasing. Look for reviews or summaries of chapters to determine if they are worth the cost... ⇲

Subscription does not guarantee access to all content

Fix: Before subscribing, read the fine print regarding what content is included. If you find that certain chapters are not accessible, prioritize... ⇲

Daily coin rewards are insufficient

Fix: Participate in any available daily challenges or activities within the app that may offer additional rewards or bonuses to supplement your c... ⇲

Lack of clarity in pricing structure

Fix: Take screenshots of the pricing information and any promotional offers you encounter. This can help you keep track of what you should expect... ⇲

Limited points for checking in

Fix: Participate in any additional activities or challenges offered in the app to earn extra points beyond daily check-ins. OR Engage with the... ⇲

Overall expensive for content provided

Fix: Consider setting a budget for how much you are willing to spend on the app each month. This can help you manage your expenses while still en... ⇲
 
Support issue

Inadequate customer service response

Fix: Document your issues clearly and keep a record of your communications with customer service. This can help you escalate the issue if necessa... ⇲

Unresponsive support for billing issues

Fix: Keep detailed records of your billing issues, including dates and amounts charged. This documentation can be useful if you need to escalate... ⇲
 
Account issue

MetroNovel does not link properly to accounts

Fix: Check your account settings within the app to ensure that you are logged in correctly. Sometimes, logging out and back in can resolve linkin... ⇲
 
Gameplay issue

Chapters feel artificially prolonged

Fix: If you find chapters are unnecessarily long, consider reading summaries or reviews to get the gist of the story without investing too much t... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
92.4%

Bad experience
5.7%

Neutral
1.9%

~ from our NLP analysis of 719 combined software ratings.

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 Private Data MetroNovel collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 2000 Coins: $19.99 You can get Coins to read
  2. 900 Coins: $8.99 You can get Coins to read
  3. 500 Coins: $4.99 You can get Coins to read
  4. 3000 Coins: $29.99 You can get Coins to read
  5. Monthly subscription: $19.99 You can read more books
  6. 1000 Coins: $9.99 You can get Coins to read
  7. 300 Coins: $2.99 You can get Coins to read
  8. Monthly subscription: $19.99 You can read more books
  9. 4100 Coins: $40.99 You can get Coins to read
  10. 6000 Coins: $59.99 You can get Coins to read