fix problems on ElGrocer [iphone]

​

—— Run into issues on ElGrocer? Get help pending when official support gets back to you!

elGrocer: UAE Grocery Delivery
Info:
company: El Grocer
: http://www.elgrocer.com/#elcontact
: www.elgrocer.com
Chat with our AI-based elGrocer Support
   Hello! How can I assist you?  

characters left:
 
Support issue

Poor customer service response

Fix: Utilize the in-app chat feature for immediate assistance, if available. Be clear and concise in your queries to help expedite the response t... ⇲

No compensation for delivery issues

Fix: Document any issues with your delivery, including photos and timestamps, and report them through the app. This may help in future claims for... ⇲

Difficulties in contacting support

Fix: Use the in-app support feature if available, as it may provide quicker access to customer service. Look for a help or support section in the... ⇲

Limited communication from customer service

Fix: Be proactive in following up on your inquiries. If you haven't received a response within a reasonable time, send a follow-up message throug... ⇲
 
Crashes issue

elGrocer crashes unexpectedly

Fix: Ensure that your app is updated to the latest version available in the App Store. Go to the App Store, search for elGrocer, and tap 'Update'... ⇲
 
Payments issue

No online payment option

Fix: Check if there are any updates regarding payment methods in the app settings or FAQ section. Sometimes, payment options may be added in upda... ⇲
 
Updates issue

Inconsistent item substitutions

Fix: When placing an order, specify your preferences for substitutions in the notes section if available. This can help guide the picker in choos... ⇲

Lack of real-time order tracking

Fix: Check if there is an option to enable notifications for your order status in the app settings. This may provide updates on your order's prog... ⇲

Incorrect items delivered

Fix: When receiving your order, check the items against your order summary immediately. If there are discrepancies, take a photo and report it th... ⇲

Frequent cancellations of orders

Fix: Place orders during times when demand is lower, such as weekdays or early mornings, to reduce the likelihood of cancellations due to stock i... ⇲

High percentage of unavailable items

Fix: Before placing an order, browse the app for items that are currently in stock. This can help you avoid disappointment when items are unavail... ⇲

Inability to open the app after updates

Fix: If the app won't open after an update, try restarting your iPhone. This can often resolve temporary glitches. OR If the problem persists,... ⇲
 
Notifications issue

Delayed notifications for order status

Fix: Ensure that notifications are enabled for the elGrocer app in your iPhone settings. Go to Settings > Notifications > elGrocer and toggle on... ⇲
 
Syncing issue

elGrocer does not update inventory accurately

Fix: Refresh the app by pulling down on the home screen to see if the inventory updates. This can sometimes resolve discrepancies in stock levels... ⇲
 
UI issue

Confusing user interface

Fix: Take some time to explore the app's features and layout. Familiarizing yourself with the navigation can help ease confusion. OR Look for... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
77.8%

Bad experience
19.2%

Neutral
3.0%

~ from our NLP analysis of 338 combined software ratings.

 Switch to these Alternatives:
NowNow by noon: Grocery & more
Barakat: Grocery Home Delivery
Grandiose Supermarket
Smiles:Food,Grocery,Lifestyle
Talabna
Pizza Hut UAE- Order Food Now
Yes Rewards by ENOC
West Zone - Grocery Shopping
Starbucks UAE
Zabehaty - ذبيحتي

 Private Data elGrocer collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Search History
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics