fix problems on Norton Family Parental Control [iphone]

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—— Run into issues on Norton Family Parental Control? Get help pending when official support gets back to you!

Norton Family Parental Control
Info:
company: Gen Digital Inc.
: https://support.norton.com/sp/en/us/home/current/info
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Settings issue

Location services turn off unexpectedly

Fix: 1. Go to Settings > Privacy > Location Services on your iPhone and ensure that Location Services are enabled for Norton Family. 2. Check if... ⇲

Cannot lock devices separately

Fix: 1. Open the Norton Family app and navigate to the 'Devices' section. 2. Select the device you want to lock and look for the option to lock i... ⇲

Limited control over specific app time limits

Fix: 1. Open the Norton Family app and go to the 'App Management' section. 2. Select the app you want to set limits for and adjust the time setti... ⇲

Difficult to navigate blocking and allowing individual sites

Fix: 1. Familiarize yourself with the app's interface by exploring the 'Web Monitoring' section. 2. Use the search function to quickly find speci... ⇲

Cannot approve blocked websites in the app

Fix: 1. Go to the 'Web Monitoring' section in the app and review the list of blocked sites. 2. Use the search function to find the specific site... ⇲

No way to whitelist apps for continued use after time expires

Fix: 1. Open the Norton Family app and navigate to the 'App Management' section. Check if there is an option to set exceptions for specific apps.... ⇲
 
Bugs issue

Lock feature does not work

Fix: 1. Ensure that the app is updated to the latest version. Check for updates in the App Store. 2. Restart the app and try using the lock featu... ⇲

Limited functionality within the app

Fix: 1. Explore all sections of the app to ensure you are utilizing all available features. Sometimes features are not immediately obvious. 2. Ch... ⇲
 
Notifications issue

Delays in receiving alerts for time requests

Fix: 1. Check your notification settings for the Norton Family app by going to Settings > Notifications and ensuring that notifications are enabl... ⇲

Notifications turn off after screen time ends

Fix: 1. Go to Settings > Notifications and ensure that notifications for Norton Family are enabled. 2. Check the app settings to see if there is... ⇲
 
Security issue

No protection from uninstallation

Fix: 1. Set up a device management profile on your iPhone that restricts app uninstallation. Go to Settings > General > Device Management and fol... ⇲
 
Network issue

Slows down internet connection significantly

Fix: 1. Check your internet speed using a speed test app or website. If the speed is significantly lower, try restarting your router. 2. Ensure t... ⇲
 
Installation issue

Difficult setup and configuration

Fix: 1. Follow the setup guide provided within the app carefully. Take notes on each step to ensure you don’t miss anything. 2. Use the FAQ secti... ⇲
 
Compatibility issue

Incompatibility with older iOS devices

Fix: 1. Check the app's requirements in the App Store to ensure your device meets the minimum iOS version. If not, consider updating your device... ⇲
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 what users are saying
Good experience
71.1%

Bad experience
24.0%

Neutral
4.8%

~ from our NLP analysis of 1,123 combined software ratings.

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WTracker Online Status

 Private Data Norton Family Parental Control collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Yearly Plan: $49.99 Yearly Plan
  2. Yearly Plan - 14 day trial: $49.99 Yearly Plan - 14 day trial