fix problems on WestStar Credit Union [iphone]

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—— Run into issues on WestStar Credit Union? Get help pending when official support gets back to you!

WestStar Credit Union
Info:
company: WestStar Credit Union
: http://www.weststar.org
: www.weststar.org
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Account issue

Cannot log out of the app

Fix: 1. Check for a logout option: Look for a 'Logout' button in the app's settings or profile section. It may be located under 'Account Settings... ⇲

Multiple accounts confusion

Fix: 1. Label your accounts: If the app allows, label your accounts clearly (e.g., 'Checking', 'Savings', 'Business') to avoid confusion. 2. Use... ⇲
 
Compatibility issue

Credit card access only via website

Fix: 1. Use the mobile browser: If the app does not support credit card access, open Safari or another browser on your iPhone and navigate to the... ⇲

No participation in Zelle

Fix: 1. Use alternative payment methods: If Zelle is not available, consider using other payment services like Venmo, PayPal, or Cash App for sen... ⇲
 
Customization issue

No option to sort expenses

Fix: 1. Use a spreadsheet: Export your transaction history from the app or website to a CSV file and open it in a spreadsheet application like Ex... ⇲
 
Payments issue

Transfer fees not disclosed

Fix: 1. Review the app's terms and conditions: Check the app or website for any documentation regarding transfer fees. This information is often... ⇲

Direct deposit delays

Fix: 1. Verify your direct deposit information: Ensure that your employer has the correct account and routing numbers for your WestStar Credit Un... ⇲
 
Camera issue

Camera issues with check images

Fix: 1. Clean the camera lens: Ensure that your iPhone's camera lens is clean and free from smudges or dirt, which can affect image quality. 2. A... ⇲
 
Transactions issue

Error messages during transactions

Fix: 1. Check your internet connection: Ensure that you have a stable internet connection, either through Wi-Fi or cellular data, as poor connect... ⇲
 
Syncing issue

Balance not updating

Fix: 1. Refresh the app: Pull down on the screen in the app to refresh your account balance. This can help update the information displayed. 2. C... ⇲
 
UI issue

Inconsistent landscape view recognition

Fix: 1. Check device orientation lock: Ensure that your iPhone's orientation lock is turned off. Swipe down from the top right corner of the scre... ⇲
 
Bugs issue

Tedious mobile deposit process

Fix: 1. Follow the app's guidelines: Ensure you are following the app's instructions for mobile deposits carefully, including positioning the che... ⇲
 
Support issue

No response to support inquiries

Fix: 1. Check for alternative support options: Look for FAQs or help sections within the app or on the website that may address your questions wi... ⇲
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 what users are saying
Good experience
95.2%

Bad experience
2.7%

Neutral
2.2%

~ from our NLP analysis of 2,408 combined software ratings.

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 Private Data WestStar Credit Union collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location