fix problems on VPBank NEO [iphone]

​

—— Run into issues on VPBank NEO? Get help pending when official support gets back to you!

VPBank NEO
Info:
company: VIETNAM PROSPERITY JOINT STOCK COMMERCIAL BANK
: https://cskh.vpbank.com.vn
Chat with our AI-based VPBank NEO Support
   Hello! How can I assist you?  

characters left:
 
Support issue

Unclear information

Fix: 1. Review the app’s help section: Navigate to the help or FAQ section within the app to find detailed explanations of features and services.... ⇲
 
Payments issue

High fees

Fix: 1. Review fee structure: Check the app or the bank’s website for a detailed breakdown of fees. Understanding when and why fees are charged c... ⇲

Delayed rewards or promotions

Fix: 1. Check the app for updates: Ensure you have the latest version of the app, as updates may resolve issues with rewards and promotions. 2.... ⇲
 
Registration issue

OTP verification issues

Fix: 1. Check your phone settings: Ensure that your phone is not in Do Not Disturb mode and that you have a stable network connection to receive... ⇲
 
Loading issue

VPBank NEO loading issues

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular data connection. Try switching between Wi-Fi and mobile data t... ⇲
 
Bugs issue

Frequent app errors

Fix: 1. Update the app: Ensure you are using the latest version of the app by checking for updates in the App Store. 2. Restart your device: Som... ⇲
 
Slow issue

Slow performance after updates

Fix: 1. Clear app cache: Offload the app via Settings > General > iPhone Storage to clear cache and improve performance. 2. Restart your iPhone:... ⇲
 
Login issue

Inability to log in on new devices

Fix: 1. Verify your credentials: Ensure you are entering the correct username and password. If you’ve forgotten your password, use the ‘Forgot Pa... ⇲
 
Notifications issue

Inconsistent transaction notifications

Fix: 1. Check notification settings: Go to Settings > Notifications > VPBank NEO and ensure that notifications are enabled. 2. Re-enable notific... ⇲
 
Network issue

Frequent disconnections

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. Try switching networks to see if the issue persist... ⇲
 
Account issue

Inadequate transaction details

Fix: 1. Review transaction history: Go to the transaction history section in the app to see if more details are available there. 2. Contact cust... ⇲

Lack of transparency in account statements

Fix: 1. Review the app settings: Check if there are options to customize your account statements for more detailed information. 2. Contact custo... ⇲
 
Freezing issue

Unresponsive app during transactions

Fix: 1. Ensure a stable internet connection: Check your Wi-Fi or mobile data connection to ensure it is stable during transactions. 2. Restart t... ⇲
 
Ads issue

Excessive advertisements

Fix: 1. Check for premium options: Some apps offer a paid version that removes ads. Look for this option in the app settings. 2. Provide feedbac... ⇲
 
UI issue

Confusing user interface

Fix: 1. Explore the help section: Look for a help or tutorial section within the app that may provide guidance on navigating the interface. 2. W... ⇲
 
Camera issue

Issues with QR code scanning

Fix: 1. Ensure good lighting: Make sure the QR code is well-lit and not blurry. Hold your device steady while scanning. 2. Clean your camera len... ⇲
 
Security issue

Inaccurate identity verification

Fix: 1. Double-check your information: Ensure that the information you are entering matches your official documents exactly. 2. Use clear images... ⇲
 
Updates issue

Frequent system maintenance

Fix: 1. Check for scheduled maintenance: Look for any announcements within the app or on the bank’s website regarding maintenance schedules. 2.... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
95.6%

Bad experience
3.2%

Neutral
1.2%

~ from our NLP analysis of 2,620 combined software ratings.

 Switch to these Alternatives:
Liobank・Digital Mobile Banking
TNEX - Ngân hàng số thế hệ mới
digimi - Ngân hàng số
VietCredit
K PLUS Vietnam
SeAMobile
F88 Online
OCB OMNI
Mcredit - Tài chính thông minh
AB Ditizen

 Private Data VPBank NEO collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Other Data