fix problems on Cinemark Theatres [iphone]

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—— Run into issues on Cinemark Theatres? Get help pending when official support gets back to you!

Cinemark Theatres
Info:
company: Cinemark USA
: https://www.cinemark.com/contact-us
: www.cinemark.com
Chat with our AI-based Cinemark Theatres Support
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Payments issue

Inability to use Apple/Samsung Pay

Fix: 1. Check if your Apple/Samsung Pay is set up correctly on your device. Go to Settings > Wallet & Apple Pay (or Samsung Pay) and ensure your... ⇲

Payment method changes cause issues

Fix: 1. Before making a purchase, double-check that your preferred payment method is selected in the app settings. Go to Settings > Payment Metho... ⇲

High online fees per ticket

Fix: 1. Review the fees before completing your purchase to ensure you are aware of the total cost. 2. If possible, consider purchasing tickets di... ⇲

Difficulties with gift card transactions

Fix: 1. Ensure your gift card is activated and has sufficient balance before attempting to use it in the app. 2. Double-check that you are enteri... ⇲

No refund for missed shows

Fix: 1. Review the app's policy on refunds for missed shows to understand the terms. 2. If you believe you are eligible for a refund, check if th... ⇲
 
Compatibility issue

Cannot add tickets to Apple Wallet

Fix: 1. After purchasing tickets, look for an option to 'Add to Apple Wallet' on the confirmation screen. If it’s not visible, ensure your app is... ⇲

Cinemark Theatres does not recognize device features

Fix: 1. Ensure that all necessary permissions are granted to the app. Go to Settings > Cinemark Theatres and check permissions for location, noti... ⇲
 
Customization issue

Limited drink options available

Fix: 1. Check if the app has a 'Menu' or 'Food & Drink' section where you can view all available options. 2. If certain drinks are not listed, in... ⇲

Limited food size options

Fix: 1. Check the app for any available options to customize your food order. 2. If the app does not provide size options, inquire at the theater... ⇲
 
Crashes issue

Cinemark Theatres crashes when using FaceID

Fix: 1. Ensure that FaceID is set up correctly in your device settings. Go to Settings > Face ID & Passcode and check if the Cinemark app is enab... ⇲
 
UI issue

Cannot view full seating chart

Fix: 1. Ensure your app is updated to the latest version. 2. Try rotating your device to landscape mode, which may provide a better view of the s... ⇲

Cinemark Theatres jumps while scrolling showtimes

Fix: 1. Close other apps running in the background to free up memory. 2. Restart your device to clear any temporary glitches that may be causing... ⇲

Cannot reserve broken recliner seats

Fix: 1. Check the seating options carefully before making a reservation to avoid selecting broken seats. 2. If you accidentally select a broken s... ⇲

Inability to change showtimes easily

Fix: 1. Check if the app has a 'Change Showtime' option after purchasing tickets. 2. If this option is not available, consider canceling the orig... ⇲
 
Bugs issue

Loses cart if leaving checkout page

Fix: 1. Try to complete your purchase in one session without leaving the checkout page. 2. If you need to leave, take a screenshot of your cart i... ⇲
 
Messages issue

Error messages during ticket giveaways

Fix: 1. Ensure you have a stable internet connection when participating in giveaways. 2. Restart the app and try again to see if the error persis... ⇲
 
Settings issue

Limited history of watched movies

Fix: 1. Check if the app has a 'History' or 'My Movies' section where you can view past purchases. 2. If this feature is not available, consider... ⇲
 
Syncing issue

Inconsistent rewards tracking

Fix: 1. Ensure you are logged into your account when making purchases to ensure rewards are tracked. 2. Check the rewards section in the app to s... ⇲
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 what users are saying
Good experience
97.9%

Neutral
1.2%

Bad experience
0.9%

~ from our NLP analysis of 729,848 combined software ratings.

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 Private Data Cinemark Theatres collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics