fix problems on Security CU [iphone]

—— Run into issues on Security CU ? Get help pending when official support gets back to you!

Security CU Mobile Banking

Info:

company: Security Credit Union

: https://www.securitycu.org/

: www.securitycu.org

Chat with our AI-based Security CU Support

🛠️ Common Security CU Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

hard to mobile deposit

Fix: Ensure that you are following the correct steps for mobile deposit: Open the app, navigate to the deposit section, select the account you wa... ⇲

insufficient space for check data

Fix: Check if your device has enough storage space. Go to Settings > General > iPhone Storage to see how much space is available. If storage is l... ⇲

authentication error

Fix: Double-check your login credentials to ensure you are entering the correct username and password. If you have forgotten your password, use t... ⇲

Syncing issue

balance not updating

Fix: Refresh the app by pulling down on the screen to update the balance manually. Sometimes, the app may not refresh automatically due to connec... ⇲

transaction not listed after ATM deposit

Fix: Wait for a few hours as transactions may take time to process and reflect in your account. Check back later to see if the transaction appear... ⇲

no longer updating balance

Fix: Try logging out of the app and logging back in to refresh your account information. This can often resolve issues with balance updates. OR... ⇲

Account issue

transfer issues between accounts

Fix: Ensure that you are selecting the correct accounts for the transfer. Double-check the account numbers and the amount you are trying to trans... ⇲

UI issue

confusing loan payment process

Fix: Take a moment to read through the instructions provided in the app for making loan payments. Look for a help or FAQ section that may clarify... ⇲

Network issue

server error on login

Fix: Check the bank's website or social media for any announcements regarding server outages or maintenance. If there are no issues reported, try... ⇲

issues accessing Zelle

Fix: Ensure that you have registered for Zelle through the app. Go to the Zelle section and follow the prompts to set it up if you haven't done s... ⇲

Search issue

difficult to find features

Fix: Familiarize yourself with the app's layout. Spend some time exploring the menus and options available to you. Look for a tutorial or help se... ⇲

Updates issue

requires iOS update

Fix: Go to Settings > General > Software Update on your iPhone to check for available iOS updates. If an update is available, download and instal... ⇲

Camera issue

rejected check images during deposit

Fix: Make sure the check images are clear and well-lit. Ensure that the entire check is visible in the frame and that there are no shadows or blu... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

94.5%

Bad experience

2.9%

Neutral

2.6%

~ from our NLP analysis of 2,535 combined software ratings.

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Private Data Security CU collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location