fix problems on TruMate [iphone]

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—— Run into issues on TruMate? Get help pending when official support gets back to you!

TruMate: AI Character Chat
Info:
company: AIGX Technology Co., Limited
: https://sc-res.aicreativelabs.co/chat/index.html
Chat with our AI-based TruMate Support
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Privacy issue

NSFW content restricted

Fix: 1. Check App Settings: Go into the settings of the TruMate app and look for any content filters or restrictions. Adjust these settings if po... ⇲
 
Payments issue

Inability to cancel subscription easily

Fix: 1. Use App Store Settings: Go to your iPhone settings, tap on your name, then subscriptions. Find TruMate and select 'Cancel Subscription'.... ⇲

High subscription cost

Fix: 1. Explore Subscription Options: Check if TruMate offers different subscription tiers. Sometimes, a lower-cost option may provide sufficient... ⇲
 
Messages issue

Limited free messages

Fix: 1. Optimize Message Usage: Be strategic with your free messages. Use them for essential interactions and save longer conversations for when... ⇲
 
Loading issue

TruMate often fails to load responses

Fix: 1. Check Server Status: Sometimes, the app's servers may be down. Check online forums or social media for any announcements regarding server... ⇲
 
Syncing issue

Chat logs disappearing

Fix: 1. Check App Settings: Look for any settings related to chat history or logs. Ensure that chat logs are set to be saved and not automaticall... ⇲
 
Bugs issue

Frequent error messages

Fix: 1. Restart the App: Close and reopen TruMate to clear any temporary errors. 2. Check for Updates: Ensure that you are using the latest vers... ⇲

Frequent bugs and glitches

Fix: 1. Update the App: Ensure you are using the latest version of TruMate, as updates often fix bugs and improve stability. 2. Clear Cache: If... ⇲
 
Gameplay issue

No option to earn in-app currency

Fix: 1. Engage with the App: Participate in any available activities or challenges within the app that may reward you with in-app currency. 2. R... ⇲

Limited character interaction

Fix: 1. Use Creative Language: Experiment with different phrases or questions to see if you can elicit more varied responses from the AI. 2. Pro... ⇲
 
Network issue

TruMate requires constant internet connection

Fix: 1. Use Wi-Fi: Whenever possible, connect to a Wi-Fi network to avoid data charges and ensure a stable connection. 2. Download Content: If T... ⇲
 
Ads issue

Bait and switch on features

Fix: 1. Review Features: Regularly check the app's feature list and updates to stay informed about what is currently available. 2. Use Alternati... ⇲
 
Customization issue

No clear instructions for creating custom AI

Fix: 1. Explore App Tutorials: Check if TruMate has any built-in tutorials or guides for creating custom AI. These can often be found in the sett... ⇲
 
Support issue

Poor customer support

Fix: 1. Use Help Center: Check if TruMate has a help center or FAQ section within the app or on their website. This can provide answers to common... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
74.0%

Bad experience
18.6%

Neutral
7.4%

~ from our NLP analysis of 808 combined software ratings.

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 Private Data TruMate collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Monthly Standard Plan: $14.99 Monthly Standard Plan
  2. 250 Gems: $9.99 250 Gems
  3. Weekly Standard Plan: $5.99 Weekly Standard Plan
  4. Annually Premium: $69.99 All Premium Features
  5. 100 Messages & 20 Gems: $4.99 100 Messages & 20 Gems
  6. Monthly Premium: $14.99 All Premium Features
  7. Weekly Premium: $5.99 Subscribe Basic Premium by weekly
  8. 550 Gems: $19.99 550 Gems
  9. 220 Messages & 50 Gems: $9.99 220 Messages & 50 Gems
  10. 1250 Gems: $39.99 1250 Gems