fix problems on Elements [iphone]

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Elements Mobile Banking
Info:
company: Elements Financial Federal Credit Union
: http://www.elements.org
: www.elements.org
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Freezing issue

Check deposit feature often freezes

Fix: Ensure that your app is updated to the latest version. If the issue persists, try clearing the app's cache by deleting and reinstalling the... ⇲
 
Camera issue

No auto-capture for check images

Fix: Manually align the check within the frame provided by the app. Make sure the check is well-lit and flat to improve the chances of successful... ⇲
 
Account issue

Accidental account order changes

Fix: Double-check your account settings before making any changes. If you notice an accidental change, immediately navigate to the account settin... ⇲

Difficult to verify payee information

Fix: Before adding a payee, double-check the information you have entered. Use external sources to verify the payee's details if necessary. If th... ⇲

Routing and account numbers hard to find

Fix: Navigate to the 'Account Information' or 'Settings' section of the app where routing and account numbers are typically displayed. Take a scr... ⇲

No easy way to check withdrawal transaction limits

Fix: Look for a 'Limits' or 'Account Settings' section within the app that may provide information on withdrawal limits. If not available, consid... ⇲
 
Payments issue

Pending payments hard to find

Fix: Navigate to the 'Payments' or 'Transactions' section of the app and look for a filter or sorting option that allows you to view pending paym... ⇲

Laborious setup for recurring payments

Fix: Follow a step-by-step guide within the app for setting up recurring payments. Make sure to fill in all required fields accurately to streaml... ⇲

Mobile deposit frequently fails

Fix: Ensure that you are following the app's guidelines for mobile deposits, such as using a well-lit area and keeping the check flat. If deposit... ⇲

Too many clicks to find pending payments

Fix: Familiarize yourself with the app's navigation. Look for shortcuts or quick access buttons that may allow you to reach pending payments more... ⇲

Cumbersome viewing of past and future payments

Fix: Explore the app's settings to see if there are options to customize how payments are displayed. Look for filters or sorting options that can... ⇲

Limited transaction amounts

Fix: Review the app's terms and conditions regarding transaction limits. If you frequently hit these limits, consider adjusting your transaction... ⇲

Bill pay functionality has deteriorated

Fix: Check for any updates to the app that may address issues with bill pay functionality. If the problem persists, try using alternative bill pa... ⇲
 
Notifications issue

Tiny headers for notifications

Fix: Adjust your device's display settings. Go to Settings > Display & Brightness and try increasing the text size or enabling bold text to make... ⇲
 
Support issue

Poor customer service

Fix: Utilize any available self-service options within the app, such as FAQs or help sections, to find answers to common questions. This can save... ⇲
 
Login issue

Issues with logging in

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲
 
Bugs issue

Inaccurate transaction calculations

Fix: Double-check your transaction history against your bank statements to identify discrepancies. If you find errors, document them and try to r... ⇲

Back navigation logs out of app

Fix: Try using the app's built-in navigation buttons instead of the device's back button to avoid logging out. Familiarize yourself with the app'... ⇲
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 what users are saying
Good experience
86.0%

Bad experience
9.9%

Neutral
4.1%

~ from our NLP analysis of 1,162 combined software ratings.

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 Private Data Elements collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics