fix problems on Mi Sanitas [iphone]

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—— Run into issues on Mi Sanitas? Get help pending when official support gets back to you!

Mi Sanitas
Info:
company: Sanitas
: https://www.sanitas.es/sanitas/seguros/es/contactanos/ayudaregistro.index.html?off=marca_appstore-offline-urlsoporte-store-link-ios
: www.sanitas.es
Chat with our AI-based Mi Sanitas Support
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UI issue

Login button hidden by keyboard

Fix: When the keyboard appears, try tapping the 'Done' or 'Return' key on the keyboard to dismiss it. This should reveal the login button. Altern... ⇲

Poor user interface for some features

Fix: Explore the app's settings to see if there are options to customize the user interface. Some apps allow users to adjust themes or layouts to... ⇲
 
Settings issue

Mi Sanitas remains in Spanish despite language settings

Fix: Check your device's language settings by going to Settings > General > Language & Region. Ensure that your preferred language is set as the... ⇲
 
Search issue

Inaccurate search results by date

Fix: When searching for appointments or doctors, ensure that you are entering the correct date format as required by the app. Double-check the da... ⇲
 
Freezing issue

Mi Sanitas lags and freezes

Fix: Close any other apps running in the background to free up memory. Double-click the home button (or swipe up from the bottom on newer models)... ⇲

Unresponsive app

Fix: Force close the app by double-clicking the home button (or swiping up from the bottom on newer models) and swiping away the Mi Sanitas app.... ⇲
 
Syncing issue

Missing appointments in scheduler

Fix: Check if you are logged into the correct account associated with your appointments. Sometimes, users may have multiple accounts, leading to... ⇲
 
Bugs issue

Test results attachments do not open

Fix: Ensure that you have a compatible app installed to open the file type of the test results. For example, if the results are in PDF format, ma... ⇲

Video consultation booking issues

Fix: Ensure that your internet connection is stable. A weak connection can cause issues when trying to book video consultations. Switch to Wi-Fi... ⇲
 
Localization issue

Localization issues prevent app usage

Fix: Check your device's region settings by going to Settings > General > Language & Region. Ensure that your region is set correctly, as this ca... ⇲
 
Customization issue

Limited language options

Fix: Check the app settings for any language options. Go to Settings within the app and look for a 'Language' or 'Preferences' section to see if... ⇲
 
Notifications issue

Cancellation notifications not received

Fix: Check your notification settings for the Mi Sanitas app. Go to Settings > Notifications > Mi Sanitas and ensure that notifications are enabl... ⇲
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 what users are saying
Good experience
86.4%

Bad experience
8.1%

Neutral
5.5%

~ from our NLP analysis of 345 combined software ratings.

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 Private Data Mi Sanitas collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers