fix problems on KPBS [iphone]

—— Run into issues on KPBS? Get help pending when official support gets back to you!

KPBS

Info:

company: San Diego State University Foundation

: http://www.publicmediaapps.com/support

: www.kpbs.org

Chat with our AI-based KPBS Support

🛠️ Common KPBS Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Audio continues to play when switching apps

Fix: To resolve the issue of audio continuing to play when switching apps, try adjusting the app's background audio settings. Go to the app setti... ⇲

Frequent buffering during streaming

Fix: Buffering issues can often be resolved by checking your internet connection. Ensure you are connected to a stable Wi-Fi network or have a st... ⇲

Audio issue

KPBS often fails to play audio

Fix: If the app fails to play audio, first check if the volume is muted or turned down. Use the volume buttons on the side of your iPhone to adju... ⇲

Unable to listen for more than a few minutes before errors

Fix: To address errors that occur after a few minutes of listening, check for any app updates in the App Store. Developers often release updates... ⇲

Ads issue

Advertisements interrupt news broadcasts

Fix: To minimize interruptions from advertisements, check if the app offers a premium subscription that removes ads. If available, consider subsc... ⇲

Crashes issue

KPBS crashes after a few minutes of streaming

Fix: If the app crashes during streaming, ensure that your iPhone's software is up to date. Go to Settings > General > Software Update and instal... ⇲

Network issue

Difficulties reconnecting in weak cell network areas

Fix: In weak cell network areas, try switching to Airplane Mode and then back to normal mode. This can help your iPhone reconnect to the network... ⇲

Glitches issue

KPBS gets caught in a loop

Fix: If the app gets caught in a loop, try force quitting the app. To do this, swipe up from the bottom of the screen (or double-click the home b... ⇲

UI issue

No fast forward or rewind for podcasts

Fix: If the app does not allow fast forward or rewind, check the app settings to see if there is an option to enable these features. Sometimes, t... ⇲

Updates issue

Less content in the new version

Fix: If you notice less content in the new version of the app, check the app's update notes or website for any announcements regarding content ch... ⇲

Search issue

Cannot find local stations easily

Fix: To find local stations more easily, use the search function within the app. Look for a magnifying glass icon or a search bar and enter the n... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

72.9%

Bad experience

22.9%

Neutral

4.2%

~ from our NLP analysis of 48 combined software ratings.

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Private Data KPBS collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Search History
- Identifiers
- Usage Data
- Diagnostics