fix problems on Duke [iphone]

—— Run into issues on Duke? Get help pending when official support gets back to you!

DukeMobile

Info:

company: Duke University

: https://oit.duke.edu/what-we-do/applications/dukemobile

: oit.duke.edu

Chat with our AI-based Duke Support

🛠️ Common Duke Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Duke crashes when using menu or zooming on map

Fix: 1. **Update the App**: Ensure that you have the latest version of DukeMobile installed. Go to the App Store, search for DukeMobile, and tap... ⇲

Kicked out when pressing bus stop buttons

Fix: 1. **Check for Updates**: Make sure the app is updated to the latest version as updates often fix bugs. Go to the App Store, search for Duke... ⇲

Search issue

Search does not recognize commonly used acronyms

Fix: 1. **Use Full Terms**: When searching, try using the full term instead of the acronym. For example, instead of searching for 'Duke', try 'Du... ⇲

No alumni search in directory

Fix: 1. **Use the Main Website**: If the app does not support alumni searches, visit the Duke University alumni website for directory access. 2.... ⇲

Slow issue

Slow location finding on map

Fix: 1. **Enable Location Services**: Go to Settings > Privacy > Location Services and ensure that Location Services are enabled for DukeMobile.... ⇲

Bugs issue

No bus schedule available

Fix: 1. **Check for Updates**: Ensure you have the latest version of the app, as schedules may be updated in newer releases. Go to the App Store... ⇲

No GPS tracking for buses

Fix: 1. **Check for Updates**: Make sure the app is updated to the latest version, as GPS tracking features may be added in updates. Go to the Ap... ⇲

Duke does not show game scores

Fix: 1. **Check for Updates**: Ensure the app is updated, as game score features may be added in newer versions. Go to the App Store and check fo... ⇲

UI issue

UI showing its age

Fix: 1. **Adjust Settings**: Sometimes, changing the display settings on your iPhone can improve the visual experience. Go to Settings > Display... ⇲

Customization issue

New icon design is unappealing

Fix: 1. **Provide Feedback**: Use the app's feedback feature (if available) to express your thoughts on the new icon design for future updates. 2... ⇲

Compatibility issue

Limited use for ex-students

Fix: 1. **Explore Other Resources**: Check the Duke University website for resources specifically designed for alumni, which may not be available... ⇲

Lack of access to Blackboard and ACES

Fix: 1. **Use the Web Version**: If the app does not provide access, use the web versions of Blackboard and ACES through your mobile browser. 2.... ⇲

No separate academic calendar

Fix: 1. **Check the Main Website**: Visit the Duke University academic calendar page on their website for the most up-to-date information. 2. **P... ⇲

Only tracks one sports team

Fix: 1. **Check for Updates**: Ensure the app is updated, as support for additional teams may be added in future versions. Go to the App Store an... ⇲