fix problems on AshlandCU [iphone]

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—— Run into issues on AshlandCU ? Get help pending when official support gets back to you!

AshlandCU Mobile
Info:
company: Ashland Credit Union
: https://www.ashlandcu.org/
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UI issue

Inconsistent logon screen behavior

Fix: Clear the app cache by deleting the app and reinstalling it. This can help resolve any temporary glitches affecting the logon screen. OR... ⇲
 
Privacy issue

User logon name fully displayed

Fix: Check the app settings for any privacy options that may allow you to hide or mask your logon name. If not available, consider changing your... ⇲
 
Account issue

Cannot logout of account

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen. Thi... ⇲

AshlandCU logs out every time it is closed

Fix: Check the app settings for any options related to session timeouts or automatic logouts and adjust them if possible. OR Ensure that your... ⇲
 
Updates issue

Mobile deposit not working after update

Fix: Check if the app has any new permissions that need to be granted after the update. Go to 'Settings' > 'Privacy' > 'Camera' and ensure Ashlan... ⇲
 
Camera issue

Image quality error for mobile deposit

Fix: Ensure you are in a well-lit area when taking pictures of the checks. Avoid shadows and glare on the check to improve image quality. OR I... ⇲
 
Slow issue

Long processing time for check clearance

Fix: Check if there are any alerts or notifications in the app regarding processing times. Sometimes, delays can be due to bank processing times... ⇲

Transfer to external accounts takes too long

Fix: Check if there are any limits on transfer amounts or frequency that might be causing delays. Review the app's transfer policy. OR Conside... ⇲
 
Payments issue

Online bill pay is inaccurate

Fix: Double-check the payment details you entered to ensure accuracy. If discrepancies persist, try logging out and back in to refresh the data.... ⇲
 
Freezing issue

AshlandCU freezes after signing in

Fix: Force close the app and restart it. If the problem persists, try restarting your iPhone to clear any temporary issues. OR Check for app u... ⇲
 
Compatibility issue

Limited functionality with Face ID

Fix: Ensure that Face ID is set up correctly on your iPhone. Go to 'Settings' > 'Face ID & Passcode' and make sure it is enabled for the AshlandC... ⇲

Touch ID support not available

Fix: Check if Touch ID is enabled on your iPhone by going to 'Settings' > 'Touch ID & Passcode' and ensure it is set up for the AshlandCU Mobile... ⇲
 
Login issue

Requires password reset every logout

Fix: Check if there is a security setting in the app that requires a password reset after each logout. Adjust this setting if possible. OR If... ⇲
 
Bugs issue

Mobile deposit option not working

Fix: Ensure that your account is eligible for mobile deposits. Check the app's FAQ or help section for eligibility requirements. OR Try loggin... ⇲
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 what users are saying
Good experience
85.3%

Bad experience
12.0%

Neutral
2.6%

~ from our NLP analysis of 191 combined software ratings.

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 Private Data AshlandCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics