fix problems on M-PESA [iphone]

—— Run into issues on M-PESA? Get help pending when official support gets back to you!

M-PESA

Info:

company: Safaricom Limited

: https://www.safaricom.co.ke/about/contact-us

: www.safaricom.co.ke

Chat with our AI-based M-PESA Support

🛠️ Common M-PESA Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

M-PESA freezes and quits unexpectedly

Fix: 1. Restart the App: Close the M-PESA app completely by swiping it away from the app switcher. Then, reopen the app to see if the issue persi... ⇲

Balance does not update instantly after transactions

Fix: 1. Wait a Moment: Sometimes, there can be a delay in the system. Wait a few minutes and check again. 2. Refresh the App: Pull down on the s... ⇲

Syncing issue

Frequently drops transactions from history

Fix: 1. Check App Settings: Go to the settings within the M-PESA app and see if there are options related to transaction history. Ensure that the... ⇲

Accessibility issue

Inaccessible for visually impaired users

Fix: 1. Use VoiceOver: Enable VoiceOver on your iPhone by going to Settings > Accessibility > VoiceOver. This feature reads out the content on th... ⇲

Updates issue

Lag in updating amounts or codes

Fix: 1. Check Internet Connection: Ensure you have a strong and stable internet connection. Switch between Wi-Fi and mobile data to see if it imp... ⇲

Bugs issue

Incomplete transaction statements

Fix: 1. Check for Updates: Ensure the app is updated to the latest version, as updates may fix issues with transaction statements. 2. Review Set... ⇲

Installation issue

Difficult to install while overseas

Fix: 1. Use a VPN: If you are having trouble downloading the app due to regional restrictions, consider using a VPN to change your location to a... ⇲

Network issue

Requires SIM card data before using Wi-Fi

Fix: 1. Enable Mobile Data: Before connecting to Wi-Fi, ensure that mobile data is enabled in your settings. Go to Settings > Cellular and toggle... ⇲

Settings issue

No option to view transactions beyond three months

Fix: 1. Export Transaction History: If the app allows, export your transaction history periodically to keep a record beyond three months. 2. Che... ⇲

Payments issue

Need for manual input of payment information

Fix: 1. Save Payment Information: If the app allows, save your payment information in the settings to avoid manual input for future transactions.... ⇲

High costs for transactions using eSIM

Fix: 1. Compare Plans: Check with your mobile provider for different plans that may offer lower transaction costs when using eSIM. 2. Use Altern... ⇲

Compatibility issue

Limited functionality for buying data

Fix: 1. Explore Other Apps: If M-PESA does not meet your needs for buying data, consider using other apps or services that specialize in data pur... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.0%

Bad experience

2.2%

Neutral

1.8%

~ from our NLP analysis of 2,847 combined software ratings.

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Private Data M-PESA collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Identifiers
- Usage Data
- Other Data
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Location
- Contacts
- User Content
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics
- Other Data