fix problems on Pollo Tropical [iphone]

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—— Run into issues on Pollo Tropical? Get help pending when official support gets back to you!

Pollo Tropical
Info:
company: Fiesta Restaurant Group, Inc
: https://www.pollotropical.com/contact/
: www.pollotropical.com
Chat with our AI-based Pollo Tropical Support
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UI issue

No rewards page available

Fix: 1. Check if you are logged into your account. If not, log in to see if the rewards page appears. 2. Ensure that the app is updated to the la... ⇲

Pollo Tropical does not indicate order location

Fix: 1. Ensure that location services are enabled for the app in your iPhone settings. 2. Check if the app has a map feature or order tracking op... ⇲

Items added to cart cannot be cleared easily

Fix: 1. Try swiping left on the item in your cart to see if a delete option appears. 2. If that doesn't work, try restarting the app and checking... ⇲

Pollo Tropical does not confirm order location before checkout

Fix: 1. Before finalizing your order, double-check the location selected in the app. 2. If the app does not confirm, consider calling the restaur... ⇲
 
Features issue

Receipt scanning feature missing

Fix: 1. Ensure that you are using the latest version of the app, as features may be added in updates. 2. Check the app settings to see if the rec... ⇲
 
Bugs issue

Curbside pickup not functioning

Fix: 1. Ensure that you have enabled location services for the app by going to Settings > Privacy > Location Services and selecting the Pollo Tro... ⇲

Incorrect orders received

Fix: 1. Double-check your order in the app before finalizing it to ensure accuracy. 2. If you receive an incorrect order, take a photo of the rec... ⇲

Drive-thru prioritized over online orders

Fix: 1. If you notice this issue, try placing your order during less busy hours when the drive-thru may not be as crowded. 2. Use the app to chec... ⇲

Burnt plantains consistently

Fix: 1. When ordering, specify in the special instructions that you prefer your plantains not to be burnt. 2. If you receive burnt plantains, tak... ⇲

Inconsistent food preparation times

Fix: 1. Try placing your order during off-peak hours to see if preparation times improve. 2. Use the app to check if there are any estimated wait... ⇲

Pollo Tropical fails to accept parking spot numbers for curbside

Fix: 1. Ensure that you are entering the parking spot number correctly and that it matches the format required by the app. 2. Restart the app and... ⇲
 
Slow issue

Long wait times for order pickup

Fix: 1. Try placing your order during off-peak hours to reduce wait times. 2. Use the app to check if there are any estimated wait times before p... ⇲

Refund process is slow

Fix: 1. Keep a record of your refund request, including dates and any correspondence. 2. Check the app for any updates regarding your refund stat... ⇲
 
Support issue

Difficulties in contacting customer service

Fix: 1. Look for a 'Help' or 'Contact Us' section within the app for direct support options. 2. Check the app's FAQ section for common issues and... ⇲

No acknowledgment from staff

Fix: 1. If you are in-store, try to make eye contact with staff or politely ask for assistance. 2. If you are using curbside pickup, ensure that... ⇲
 
Customization issue

Limited pickup time options

Fix: 1. Try placing your order at different times of the day to see if more options become available. 2. Check if the app has a 'Schedule Order'... ⇲
 
Notifications issue

Pollo Tropical does not notify when items are unavailable

Fix: 1. Check the app for any notifications or alerts regarding item availability before placing your order. 2. If you notice an item is unavaila... ⇲
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 what users are saying
Good experience
96.0%

Bad experience
2.3%

Neutral
1.7%

~ from our NLP analysis of 42,381 combined software ratings.

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 Private Data Pollo Tropical collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics