fix problems on Auto Mercado [iphone]

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—— Run into issues on Auto Mercado? Get help pending when official support gets back to you!

Auto Mercado
Info:
company: Auto Mercado S.A.
: https://automercado.cr/contacto
: automercado.cr
Chat with our AI-based Auto Mercado Support
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Loading issue

Auto Mercado doesn't open

Fix: 1. Restart your iPhone: This can resolve many issues, including apps not opening. 2. Check for updates: Make sure both your iPhone and the... ⇲

payment method takes too long to load

Fix: 1. Ensure a stable internet connection: Check your Wi-Fi or cellular data connection to ensure it is stable while using the app. 2. Clear ap... ⇲

website is unresponsive

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. 2. Clear browser cache: Go to your browser settings and cle... ⇲

some screens do not load

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue resolves. 2. Check your internet connection: Ensure you have... ⇲
 
Crashes issue

Auto Mercado crashes when searching products

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find Auto Mercado, and tap on it. If there's an option to 'Offload App', do t... ⇲

Auto Mercado closes when adding products to cart

Fix: 1. Restart your iPhone: This can help resolve temporary glitches that may cause the app to close unexpectedly. 2. Check for updates: Ensure... ⇲
 
UI issue

Auto Mercado is not user-friendly for password reset

Fix: 1. Use the 'Forgot Password' feature: On the login screen, tap 'Forgot Password?' and follow the prompts to reset your password via email. 2... ⇲

no zoom feature on new products

Fix: 1. Use pinch-to-zoom: If the app supports it, try using the pinch gesture on the product images to zoom in. 2. Check for updates: Ensure the... ⇲
 
Updates issue

items are not updated

Fix: 1. Refresh the app: Close the app completely and reopen it to refresh the data. 2. Check for updates: Ensure the app is updated to the lates... ⇲

lost shopping lists after update

Fix: 1. Check for backups: If you have iCloud or another backup service, check if your shopping lists were saved there. 2. Recreate the list: If... ⇲
 
Search issue

difficult to find searched items

Fix: 1. Use specific keywords: When searching, use specific product names or categories to narrow down results. 2. Browse categories: Instead of... ⇲
 
Support issue

support chat is unresponsive

Fix: 1. Try different times: If the chat is busy, try accessing it at different times when it may be less crowded. 2. Use alternative support met... ⇲
 
Freezing issue

Auto Mercado frequently freezes

Fix: 1. Restart your iPhone: This can resolve many issues, including app freezes. 2. Close background apps: Swipe up from the bottom of the scree... ⇲
 
Slow issue

Auto Mercado is slow

Fix: 1. Restart your iPhone: This can help improve performance by clearing temporary files. 2. Close background apps: Swipe up from the bottom of... ⇲
 
Payments issue

unable to add payment method after update

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue resolves. 2. Check for updates: Ensure the app is updated to... ⇲
 
Customization issue

only able to reorder old orders

Fix: 1. Check for updates: Ensure the app is updated to the latest version as updates may include new features. 2. Browse categories: Instead of... ⇲
 
Bugs issue

inaccurate product descriptions

Fix: 1. Report inaccuracies: If you notice inaccuracies, look for a way to report them within the app or website. 2. Check for updates: Ensure th... ⇲
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 what users are saying
Good experience
94.4%

Bad experience
3.2%

Neutral
2.3%

~ from our NLP analysis of 1,419 combined software ratings.

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 Private Data Auto Mercado collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Other Data