fix problems on Elspet [iphone]

—— Run into issues on Elspet? Get help pending when official support gets back to you!

elspet

Info:

company: 慧丁

: http://www.els-pet.com

Chat with our AI-based elspet Support

🛠️ Common elspet Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

elspet requires 2.4GHz Wi-Fi only

Fix: Check your router settings to ensure that the 2.4GHz band is enabled. Most dual-band routers allow you to manage the settings for each band... ⇲

Cannot add multiple cats

Fix: Check if the app has a user account feature that allows you to manage multiple profiles. If so, create a separate profile for each cat withi... ⇲

Network issue

elspet connectivity issues

Fix: Ensure that your iPhone is connected to the correct 2.4GHz Wi-Fi network. Go to Settings > Wi-Fi and confirm that you are connected to the r... ⇲

Support issue

No user guide or instructions

Fix: Look for any help or FAQ section within the app itself. Many apps include a help section that provides basic instructions on how to use the... ⇲

Inadequate customer support

Fix: Check the app's website or help section for any available resources such as FAQs, forums, or community support where you can find answers to... ⇲

Installation issue

Complicated setup process

Fix: Follow a step-by-step approach to the setup process. Write down each step as you go along, and refer back to the app's prompts to ensure you... ⇲

UI issue

elspet does not show device

Fix: Ensure that the device is powered on and within range of your Wi-Fi network. If the device has a reset button, try resetting it to factory s... ⇲

Notifications issue

Notifications not working

Fix: Go to your iPhone's Settings > Notifications, find the app in the list, and ensure that notifications are enabled. Check that the alert styl... ⇲

Freezing issue

elspet freezes or becomes unresponsive

Fix: Force close the app by double-tapping the home button (or swiping up from the bottom of the screen on newer iPhones) and swiping the app off... ⇲

Customization issue

Limited functionality without manual intervention

Fix: Familiarize yourself with the app's features and settings. Sometimes, enabling certain features or settings can enhance functionality. Look... ⇲

Privacy issue

Excessive personal information requests

Fix: Review the app's privacy policy to understand why certain information is requested. If you are uncomfortable with the information being requ... ⇲

Features issue

elspet does not track individual cat usage

Fix: If the app allows for tagging or labeling, use these features to differentiate between cats. This may help in tracking their individual usag... ⇲

Updates issue

Lack of updates for app improvements

Fix: Regularly check the App Store for updates to the app. Sometimes, developers release updates that may not be immediately visible in the app i... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

92.2%

Neutral

4.4%

Bad experience

3.4%

~ from our NLP analysis of 1,014 combined software ratings.

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Private Data elspet collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- User Content
- Identifiers
- Diagnostics