fix problems on True Key [iphone]

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—— Run into issues on True Key? Get help pending when official support gets back to you!

True Key™ by McAfee
Info:
company: McAfee, LLC.
: https://service.mcafee.com/
: truekey.com
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Compatibility issue

Limited functionality on certain websites

Fix: Check if the website is supported by True Key. Visit the True Key support page for a list of compatible websites and features. OR Use the... ⇲

Lack of Face ID support on iPhone

Fix: Ensure that Face ID is enabled for True Key. Go to Settings > True Key > Face ID and toggle it on if it’s off. OR If Face ID is not worki... ⇲

Limited integration with iOS apps

Fix: Check for updates to both True Key and the iOS apps you are trying to integrate with. Sometimes, updates can improve compatibility. OR Us... ⇲

Incompatibility with some membership websites

Fix: Manually enter the login details for the membership site into True Key to ensure they are saved correctly. OR If the site has specific lo... ⇲
 
Login issue

Manual password entry required for some logins

Fix: Ensure that the website is saved in True Key. If not, manually add the login details by tapping the '+' icon in the app and entering the cre... ⇲

Auto-generated passwords may not be accepted by all sites

Fix: Try using a different password generator setting. Go to Settings in True Key and adjust the complexity of the generated passwords. OR If... ⇲

Frequent auto sign-outs

Fix: Check your app settings for session timeout options. Go to Settings > Security and adjust the timeout duration if possible. OR Ensure tha... ⇲

No option to keep logged in on desktop

Fix: Check the settings in the True Key desktop app for any options related to session management or auto-login features. OR Use a password ma... ⇲
 
Support issue

Poor customer service experience

Fix: Utilize the in-app help feature. Go to Settings > Help & Support to access FAQs and troubleshooting guides that may resolve your issues with... ⇲
 
Account issue

Difficulties with password retrieval and reset

Fix: Ensure you are using the correct master password to access your vault. If you’ve forgotten it, use the password recovery options available i... ⇲

Inability to save passwords without a website URL

Fix: When saving a password, always include a URL. If you need to save a password without a URL, consider using a note-taking app to store it sec... ⇲
 
Security issue

No two-factor authentication options

Fix: Use a third-party authenticator app for two-factor authentication. Set it up alongside True Key for added security. OR Regularly update y... ⇲
 
UI issue

Password display cut-off for longer passwords

Fix: Try rotating your device to landscape mode to see if the password display adjusts accordingly. OR Use the 'Show Password' option to view... ⇲
 
Customization issue

No folder capability for organizing passwords

Fix: Use tags or labels within True Key to categorize your passwords, if available, for easier searching. OR Consider using a different passwo... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
90.5%

Bad experience
7.0%

Neutral
2.5%

~ from our NLP analysis of 1,588 combined software ratings.

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 Private Data True Key collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics