fix problems on Mockup [iphone]

​

—— Run into issues on Mockup? Get help pending when official support gets back to you!

Mockup - UI & UX
Info:
company: Apprime Studio sarl
: getmockup.app
Chat with our AI-based Mockup Support
   Hello! How can I assist you?  

characters left:
 
UI issue

Difficult to select locked items

Fix: Check if there is an option to unlock all items in the layers panel. If you can unlock them, do so to make selection easier. Alternatively,... ⇲

Basic UI commands do not function as expected

Fix: Restart the app to see if this resolves any temporary glitches. If the issue persists, check for any updates to the app that may address the... ⇲

Lack of copy/paste functionality

Fix: Check if there are any gestures or alternative methods for duplicating elements, such as long-pressing on an item to see if a context menu a... ⇲

Inability to edit elements after creation

Fix: Look for an 'Edit' mode or similar feature in the app that allows you to modify existing elements. If this is not available, consider creati... ⇲

Gesture controls are hard to execute

Fix: Review the app's tutorial or help section to familiarize yourself with the correct gestures. Sometimes, adjusting the sensitivity settings i... ⇲

Inadequate resizing options for selected elements

Fix: Look for a 'Transform' or 'Resize' tool in the app that may allow you to adjust the size of elements more precisely. If available, use the p... ⇲
 
Customization issue

Missing common drawing tools

Fix: Explore the app's settings or toolbars to see if there are hidden or customizable tool options that can be enabled. Sometimes tools are not... ⇲

Insufficient element library

Fix: Explore the app's settings to see if there are options to download additional libraries or templates that may not be included by default.... ⇲

No ability to create custom-sized documents

Fix: Check the app settings for any document size options that may allow you to select from a range of preset sizes. If custom sizes are not avai... ⇲

No image editing options

Fix: Check if there are any basic image manipulation tools available in the app, such as cropping or resizing. If not, consider using a dedicated... ⇲

No shadow or glow effects

Fix: Explore the app's effects or styles panel to see if there are any options for adding shadows or glows that may not be immediately visible.... ⇲
 
Syncing issue

Sync issues across devices

Fix: Ensure that you are logged into the same account on all devices and that the app has permission to access the internet. Check for any sync s... ⇲
 
Settings issue

No option to turn off double tap for tool switching

Fix: Check the app settings for any gesture control options that may allow you to customize or disable double-tap actions. OR If this feature... ⇲

Limited export options

Fix: Check the app settings for any export preferences that may allow you to choose different formats. If the app supports it, try exporting to a... ⇲
 
Crashes issue

Mockup crashes frequently

Fix: Ensure that your device has enough storage space and that the app is updated to the latest version. Restart your device to clear any tempora... ⇲

Loss of work due to crashes

Fix: Regularly save your work manually if the app does not have an auto-save feature. Consider using a timer to remind you to save every few minu... ⇲
 
Search issue

Case-sensitive element search

Fix: When searching for elements, try using different combinations of upper and lower case letters to find what you need. Keep a list of common e... ⇲
 
Bugs issue

Bugs when deleting frames

Fix: Try selecting the frame in the layers panel and using the delete option from there instead of tapping on the canvas. This may help avoid bug... ⇲
 
Compatibility issue

No support for standard gradients

Fix: Look for any gradient tools or options in the app that may not be immediately visible. Sometimes, these features are hidden in advanced sett... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
74.6%

Bad experience
19.0%

Neutral
6.3%

~ from our NLP analysis of 63 combined software ratings.