fix problems on FollowMyHealth [iphone]

—— Run into issues on FollowMyHealth? Get help pending when official support gets back to you!

FollowMyHealth®

Info:

company: Allscripts Healthcare Solutions Inc

: http://support.followmyhealth.com

Chat with our AI-based FollowMyHealth Support

🛠️ Common FollowMyHealth Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

User unfriendly interface

Fix: Try customizing the app settings to simplify your experience. Go to the settings menu and look for options to adjust the layout or display p... ⇲

Broken feedback mechanism

Fix: Check if there is an option within the app to provide feedback directly. If not, consider documenting your feedback and suggestions in a not... ⇲

Navigation issue

Difficult lab results navigation

Fix: Try accessing lab results through the main dashboard or home screen. If they are not visible, check under the 'Health Records' or 'Lab Resul... ⇲

Messages issue

Inability to send messages to provider

Fix: Ensure that you have the latest version of the app installed, as updates may fix messaging issues. Check the App Store for any available upd... ⇲

Limited messaging character count

Fix: Try to be concise in your messages. If you have a lot to say, consider breaking your message into multiple parts or using bullet points. O... ⇲

Crashes issue

FollowMyHealth crashes upon login

Fix: Clear the app's cache by going to your iPhone settings, selecting the FollowMyHealth app, and choosing 'Clear Cache' if available. This can... ⇲

Support issue

Customer service unhelpful

Fix: Document your issues clearly and try reaching out to customer service again with specific details about your problem. This can help them ass... ⇲

Updates issue

Billing features need updates

Fix: Review your billing information in the app to ensure all details are correct. Sometimes, incorrect information can lead to issues with billi... ⇲

Pharmacy issue

Pharmacy refill issues

Fix: Double-check that your pharmacy information is correctly entered in the app. Go to the pharmacy section and verify all details are accurate.... ⇲

Notifications issue

Notifications often misleading

Fix: Review your notification settings in the app to ensure they are set up correctly. You may need to adjust which notifications you want to rec... ⇲

Printing issue

Inability to print documents

Fix: Take screenshots of the documents you need to print. You can then print these screenshots from your photo gallery. OR If the app allows e... ⇲

Account issue

Account merging issues

Fix: Check if there is an option in the app settings to manage accounts. Sometimes, merging accounts can be done through the settings menu. OR... ⇲

Records issue

Missing urgent care visit records

Fix: Verify that you are looking in the correct section of the app for urgent care records. They may be categorized differently than expected.... ⇲

Connectivity issue

Bluetooth connectivity problems

Fix: Ensure that Bluetooth is enabled on your iPhone and that the app has permission to use Bluetooth in the settings. OR Try restarting your... ⇲

Performance issue

Inconsistent app performance

Fix: Close other apps running in the background to free up memory, which can improve the performance of FollowMyHealth. OR Regularly update th... ⇲

Bugs issue

Outstanding bill display error

Fix: Refresh the billing section of the app by pulling down on the screen to reload the data. This can sometimes correct display errors. OR Lo... ⇲

Appointments issue

Scheduled appointments not showing

Fix: Check the 'Appointments' section of the app to ensure you are looking in the right place. Sometimes, appointments are categorized under diff... ⇲