fix problems on MYIO [iphone]

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—— Run into issues on MYIO? Get help pending when official support gets back to you!

MYIO
Info:
company: Valant Medical Solutions, Inc
: https://www.valant.io/support/
: www.valant.io
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Audio issue

audio disconnects during sessions

Fix: 1. Check your internet connection. A weak connection can cause audio issues. Switch to a more stable network if possible. 2. Ensure that you... ⇲
 
Screen issue

blank white screen on app launch

Fix: 1. Force close the app by swiping it away in the app switcher. 2. Restart your iPhone and try launching MYIO again. 3. If the problem contin... ⇲
 
Login issue

login issues with password and Face ID

Fix: 1. Ensure you are entering the correct password. If you forgot it, use the 'Forgot Password' option to reset it. 2. Check if Face ID is enab... ⇲

MYIO does not remember login credentials

Fix: 1. Ensure that you have the 'Remember Me' option checked when logging in. 2. Check your device settings to ensure that password autofill is... ⇲
 
Updates issue

MYIO requires constant updates

Fix: 1. Enable automatic updates for apps by going to Settings > App Store and turning on 'App Updates'. 2. Regularly check for updates manually... ⇲
 
Notifications issue

no reminders for appointments

Fix: 1. Check if notifications are enabled for MYIO in Settings > Notifications. Ensure that 'Allow Notifications' is turned on. 2. Manually set... ⇲
 
Permissions issue

inability to access other apps during sessions

Fix: 1. Use the app's built-in features to minimize it instead of closing it. 2. If you need to access another app, consider using a different de... ⇲
 
UI issue

poor user interface

Fix: 1. Familiarize yourself with the app's layout and features. Sometimes, a learning curve can make an interface seem less intuitive. 2. Check... ⇲
 
Customization issue

no option to resize video feed

Fix: 1. Check the app settings to see if there are any options for adjusting video feed size. 2. If not available, consider using a different vid... ⇲
 
Syncing issue

missing appointment links

Fix: 1. Double-check your email or notifications for the appointment link. Sometimes, it may be sent separately. 2. If you have a calendar integr... ⇲

no session notes or visit information

Fix: 1. Check if there is a feature within MYIO for taking notes during sessions. If not, consider using a separate note-taking app. 2. After eac... ⇲
 
Account issue

lost insurance information

Fix: 1. Check if the app has a section for storing insurance information and ensure it is filled out correctly. 2. If you have a physical copy, c... ⇲
 
Compatibility issue

inconsistent functionality across devices

Fix: 1. Ensure that all devices are running the latest version of MYIO. Check for updates in the App Store. 2. Log out and log back in on the dev... ⇲
 
Camera issue

mic and camera reset when leaving app

Fix: 1. Ensure that you are not fully closing the app when switching tasks. Use the app switcher to minimize it instead. 2. Check the app setting... ⇲
 
Settings issue

MYIO does not save user preferences

Fix: 1. Check the app settings to see if there is an option to save preferences. If not, consider documenting your preferred settings for quick a... ⇲

inability to schedule appointments

Fix: 1. Ensure you are following the correct procedure for scheduling appointments within the app. Check for any user guides or FAQs. 2. If the s... ⇲
 
Crashes issue

crashes during appointments

Fix: 1. Ensure your device has enough storage space and close any unnecessary apps running in the background. 2. Restart your iPhone before the a... ⇲
 
Video issue

poor quality video and audio

Fix: 1. Check your internet connection and switch to a more stable network if possible. 2. Ensure that your device's microphone and camera are cl... ⇲
 
Support issue

no customer support response

Fix: 1. Check the app for any FAQs or help sections that may address your issue. 2. Try reaching out through different channels, such as social m... ⇲
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 what users are saying
Bad experience
89.2%

Good experience
7.5%

Neutral
3.3%

~ from our NLP analysis of 212 combined software ratings.

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 Private Data MYIO collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics