fix problems on Piedmont Now [iphone]

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—— Run into issues on Piedmont Now? Get help pending when official support gets back to you!

Piedmont Now
Info:
company: Piedmont Healthcare, Inc.
: http://www.piedmont.org/piedmont-healthcare/piedmont-now-app-support
: piedmont.org
Chat with our AI-based Piedmont Now Support
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UI issue

Inability to scroll or resize letters

Fix: Check your device's accessibility settings. Go to Settings > Accessibility > Display & Text Size, and adjust the text size or enable larger... ⇲

No map of facility locations

Fix: Use an external map application (like Google Maps or Apple Maps) to find the locations of the facilities. You can search for the facility na... ⇲

Action buttons do not work

Fix: Try restarting the app or your device. This can often resolve temporary glitches that may be causing buttons to be unresponsive. OR Check... ⇲
 
Network issue

Lack of communication between facilities

Fix: If you notice a lack of communication, try to document your concerns and bring them up during your next appointment. This can help ensure th... ⇲
 
Messages issue

Intermittent physician response

Fix: If you are experiencing delays in responses from your physician, try sending a follow-up message after a reasonable amount of time (e.g., 48... ⇲

Difficulty adding providers to message list

Fix: Ensure that you are following the correct procedure to add providers. Typically, this can be done through the app's settings or contacts sec... ⇲

Inability to remove or unsend messages

Fix: If you need to retract a message, consider sending a follow-up message clarifying your previous one. This can help mitigate any confusion ca... ⇲
 
Compatibility issue

No support for linking to Apple Health

Fix: Manually input your health data into the app if it allows for manual entries. This can help keep your information updated even without direc... ⇲
 
Payments issue

Frustrating billing process

Fix: Review your billing statements carefully and keep a record of all communications regarding billing. If you encounter issues, document them a... ⇲
 
Settings issue

Limited appointment availability

Fix: Check the app frequently for cancellations or newly available slots, as these can open up unexpectedly. You may also want to try booking app... ⇲
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 what users are saying
Good experience
89.9%

Bad experience
7.5%

Neutral
2.6%

~ from our NLP analysis of 1,033 combined software ratings.

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 Private Data Piedmont Now collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Browsing History
    • Diagnostics