fix problems on MWS [iphone]

—— Run into issues on MWS? Get help pending when official support gets back to you!

MWS: NIMC Personal ID

Info:

company: National Identity Management Commission

: https://wiki.nimc.gov.ng

: nimcmobile.app

Chat with our AI-based MWS Support

🛠️ Common MWS Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Long wait for card printing

Fix: Check the app for any notifications regarding card printing delays. If there are none, try restarting the app and checking your internet con... ⇲

19% of users had this problem

OTP not accommodating foreign numbers

Fix: Make sure you are entering the correct international dialing code for your country. If the app does not support your number, consider using... ⇲

19% of users had this problem

Registration issue

User ID and OTP registration failures

Fix: Ensure that you are entering the correct information as required by the app. Double-check your email and phone number for typos. If you cont... ⇲

Bugs issue

MWS malfunctions when viewing NIN

Fix: Try closing the app completely and reopening it. If the problem persists, check for any available updates for the app in the App Store, as u... ⇲

Frequent app errors

Fix: Make sure your app is updated to the latest version. Go to the App Store and check for updates. OR If the app continues to crash, try res... ⇲

Inconsistent app performance

Fix: Clear the app cache by going to your iPhone settings, selecting the app, and choosing 'Clear Cache' if available. This can help improve perf... ⇲

Downloads issue

No download button for ID

Fix: Check if there are any settings within the app that allow you to enable downloads. Sometimes, permissions need to be granted for certain fea... ⇲

Inability to print NIN slip

Fix: Ensure that your printer is connected and set up correctly. Check if other documents can be printed to rule out printer issues. OR If pri... ⇲

Payments issue

No receipts for payments

Fix: Check your payment history within the app to see if receipts are stored there. If not, take a screenshot of the payment confirmation as a te... ⇲

Network issue

Network request failures

Fix: Check your internet connection. Switch between Wi-Fi and mobile data to see if the issue is network-related. If using Wi-Fi, try resetting y... ⇲

Issues with MSM provider for OTP

Fix: If you are experiencing issues with the OTP provider, try switching to a different network or using a VPN to see if that resolves the issue.... ⇲

Updates issue

Incorrect date of birth after update

Fix: Go to the app settings and look for an option to edit your profile. Correct your date of birth and save the changes. OR If you cannot edi... ⇲

Inability to update mobile number

Fix: Look for an option in the app settings to update your mobile number. If it is grayed out or unresponsive, try logging out and back in. OR... ⇲

MWS under maintenance

Fix: Check the app's official website or social media for any announcements regarding maintenance schedules. If the app is under maintenance, you... ⇲

No app updates available

Fix: Check your App Store settings to ensure automatic updates are enabled. If they are, try refreshing the App Store by pulling down on the upda... ⇲

Security issue

Secure OTP issues

Fix: Ensure that your phone number is correctly registered in the app. If you have recently changed your number, update it in the app settings.... ⇲

No alternative verification methods

Fix: Check the app settings to see if there are any options for alternative verification methods, such as email verification or security question... ⇲