fix problems on MyFortis [iphone]

—— Run into issues on MyFortis? Get help pending when official support gets back to you!

myFortis

Info:

company: Fortis Healthcare Limited

: http://www.fortishealthcare.com/contact-us

: www.fortishealthcare.com

Chat with our AI-based myFortis Support

🛠️ Common myFortis Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot enter state or city during registration

Fix: Ensure that your device's software is up to date. Go to Settings > General > Software Update and install any available updates. After updati... ⇲

Unable to access photo gallery for uploads

Fix: Verify that myFortis has permission to access your photos. Go to Settings > Privacy > Photos, select myFortis, and choose 'Read and Write'.... ⇲

Bugs issue

Problems making appointments

Fix: Check your internet connection. Ensure you are connected to Wi-Fi or have a strong cellular signal. If the connection is unstable, switch to... ⇲

myFortis is extremely buggy

Fix: Clear the app's cache and data. Go to Settings > General > iPhone Storage, find myFortis, and select 'Offload App'. This will help clear any... ⇲

Cannot make appointments

Fix: Check if there are any scheduled maintenance notifications from the app. Sometimes, the app may be down for maintenance, which can affect ap... ⇲

Fields are buggy and do not populate data

Fix: Try restarting the app. Close it completely by swiping up from the bottom of the screen and then reopening it. This can help refresh the app... ⇲

Account issue

OTP never received for family member account

Fix: Ensure that the phone number entered for OTP is correct and that it is capable of receiving SMS. Check for any network issues that may preve... ⇲

Installation issue

Reinstalling app does not resolve issues

Fix: Before reinstalling, ensure you are completely removing the app. Go to Settings > General > iPhone Storage, find myFortis, and select 'Delet... ⇲

UI issue

Cannot view medical reports

Fix: Ensure that you are logged into the correct account that has access to the medical reports. Log out and log back in to refresh your session.... ⇲

No medical reports available

Fix: Confirm that your healthcare provider has uploaded your medical reports. Contact them directly to ensure that your records are available in... ⇲

Past appointments not displayed

Fix: Ensure you are looking in the correct section of the app for past appointments. Sometimes, there may be a separate tab for past visits. OR... ⇲

New patient location not shown

Fix: Check if your location services are enabled for the app. Go to Settings > Privacy > Location Services and ensure myFortis is allowed to acce... ⇲

No option to go back or diagnose after adding patient

Fix: Look for a 'Back' button or gesture (like swiping) that may not be immediately visible. Sometimes, navigation options can be hidden in the i... ⇲

Slow issue

myFortis is slow and unresponsive

Fix: Free up storage space on your device. Go to Settings > General > iPhone Storage and delete any unnecessary apps or files. A lack of storage... ⇲

Support issue

Poor staff behavior

Fix: If you encounter poor staff behavior, document the incident with details such as time, date, and nature of the interaction. This can help yo... ⇲