fix problems on SweetFrog [iphone]

—— Run into issues on SweetFrog? Get help pending when official support gets back to you!

sweetFrog®

Info:

company: Kahala Management, L.L.C.

: https://www.sweetfrog.com/aboutus/contactus/index.php

: www.sweetfrog.com

Chat with our AI-based sweetFrog Support

🛠️ Common sweetFrog Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot add local store to order list

Fix: Check if your app is updated to the latest version. Go to the App Store, search for sweetFrog®, and see if an update is available. If so, up... ⇲

Limited store locations displayed

Fix: Try refreshing the app by closing it completely and reopening it. This can sometimes help in loading the latest store information. OR Che... ⇲

UI issue

sweetFrog does not recognize multiple locations

Fix: Log out of the app and log back in. This can refresh your session and may help the app recognize multiple locations associated with your acc... ⇲

No QR code for rewards scanning

Fix: Check if there is an option in the app to generate a QR code for rewards. If not, try logging out and back in to see if that refreshes your... ⇲

Inability to manually enter purchases

Fix: Look for a 'Manual Entry' or 'Add Purchase' option in the app. If it’s not available, check for any updates that might add this feature. O... ⇲

Bugs issue

No way to track points

Fix: Check if there is a 'Rewards' or 'Points' section in the app. If you can't find it, try logging out and logging back in to refresh your acco... ⇲

Issues redeeming points

Fix: Ensure that you are following the correct steps to redeem points. Check the app for any specific instructions on how to redeem points and en... ⇲

sweetFrog not allowing sign-in with QR code

Fix: Make sure your camera permissions are enabled for the app. Go to Settings > Privacy > Camera and ensure sweetFrog® is allowed to access the... ⇲

Updates issue

sweetFrog needs updating for location accuracy

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for sweetFrog®, and update if necessary. OR If the app... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

61.3%

Good experience

38.7%

Neutral

0.0%

~ from our NLP analysis of 31 combined software ratings.

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Private Data sweetFrog collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- Identifiers
- Diagnostics