fix problems on Northern Bank [iphone]

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—— Run into issues on Northern Bank ? Get help pending when official support gets back to you!

Northern Bank Mobile Banking
Info:
company: Northern Bank & Trust Company
: https://www.nbtc.com/contact
: www.nbtc.com
Chat with our AI-based Northern Bank Support
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UI issue

Confusing interface

Fix: Take some time to explore the app's features and layout. Familiarize yourself with the main menu and where different functions are located.... ⇲

Small bill pay screen

Fix: If the bill pay screen is too small, try rotating your device to landscape mode. This may provide a larger view of the screen and make it ea... ⇲
 
Account issue

Frequent login info changes

Fix: Ensure that you are using the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset it.... ⇲

Locked out of account

Fix: If you are locked out of your account, use the 'Forgot Password' feature to reset your password. Follow the prompts to regain access to your... ⇲

Inaccurate account balance display

Fix: If your account balance appears inaccurate, check for any pending transactions that may not yet be reflected in the balance. You can do this... ⇲
 
Payments issue

Useless for bill payments

Fix: If the bill payment feature is not functioning as expected, ensure that you have set up your billers correctly. Go to the 'Bill Pay' section... ⇲

Delayed transaction visibility

Fix: If transactions are not appearing in real-time, check your internet connection. A slow connection can delay updates. Try switching to a diff... ⇲

Cannot see scheduled payments

Fix: Check the 'Scheduled Payments' section in the app to ensure that you are looking in the right place. If you do not see any scheduled payment... ⇲
 
Notifications issue

No push notifications for transactions

Fix: Check your notification settings for the app. Go to your iPhone's Settings, scroll down to the Northern Bank app, and ensure that notificati... ⇲
 
Security issue

Inability to lock card

Fix: If you cannot find the option to lock your card, ensure that you are using the latest version of the app. Check the app store for updates.... ⇲
 
Support issue

Poor customer support

Fix: If you are experiencing issues with customer support, try using multiple channels to reach them. This could include phone support, email, or... ⇲
 
Updates issue

Forced cutover without fallback option

Fix: If you are facing issues due to a forced cutover, try to familiarize yourself with the new features and layout of the app. Look for any tuto... ⇲
 
Login issue

Frequent sign-in errors

Fix: If you are encountering frequent sign-in errors, ensure that you are entering the correct username and password. Use the 'Forgot Password' f... ⇲
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 what users are saying
Bad experience
68.3%

Good experience
31.7%

Neutral
0.0%

~ from our NLP analysis of 41 combined software ratings.

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 Private Data Northern Bank collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics