fix problems on Avianca [iphone]

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—— Run into issues on Avianca? Get help pending when official support gets back to you!

avianca
Info:
company: Aerovias del Continente Americano, S.A.
: http://www.avianca.com
: www.avianca.com
Chat with our AI-based avianca Support
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Account issue
Password reset tools do not work

Fix: 1. Use a Different Browser: If you are trying to reset your password through a web browser, switch to a different one (e.g., Safari, Chrome)... ⇲
Random email generated for account

Fix: 1. Check Account Settings: Log into your account and check your profile settings to see if you can change the email to your preferred one. 2... ⇲
 
Login issue
avianca fails to recognize valid credentials

Fix: 1. Double-Check Credentials: Ensure there are no typos in your email or password. 2. Reset Password: If you suspect your credentials are cor... ⇲
 
Bugs issue
Check-in feature does not work

Fix: 1. Ensure Flight Eligibility: Check if your flight is eligible for online check-in. Some flights may require in-person check-in. 2. Restart... ⇲
Flight information does not auto-populate

Fix: 1. Manually Enter Flight Details: If auto-population fails, manually enter your flight number and date to retrieve information. 2. Check App... ⇲
Bugs prevent adding trips

Fix: 1. Restart the App: Close and reopen the app to see if the issue resolves itself. 2. Clear App Cache: Go to iPhone Settings > General > iPho... ⇲
Known traveler number prompts cause errors

Fix: 1. Double-Check Entry: Ensure that you are entering your known traveler number correctly without any typos. 2. Clear App Cache: Go to iPhone... ⇲
 
Slow issue
avianca is slow and unresponsive

Fix: 1. Close Background Apps: Double-tap the home button and swipe up on apps to close them, freeing up resources for the Avianca app. 2. Restar... ⇲
 
UI issue
Multiple entries required for same information

Fix: 1. Use Autofill: If you are entering information like personal details or payment methods, enable autofill in your iPhone settings. Go to Se... ⇲
avianca fails to display boarding passes

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection, as this may affect the display of boarding passes. 2. Restart th... ⇲
 
Settings issue
Inconsistent language settings

Fix: 1. Change Language in App: Go to the app settings and look for a language option to set your preferred language. 2. Change Device Language:... ⇲
 
Compatibility issue
No integration with website services

Fix: 1. Use the Website: If the app lacks certain features, consider using the Avianca website directly for those services. 2. Bookmark Important... ⇲
avianca does not support basic functions

Fix: 1. Check for Updates: Ensure you have the latest version of the app, as updates may add missing functionalities. 2. Use Alternative Methods:... ⇲
 
Support issue
Customer service is unhelpful

Fix: 1. Use FAQs: Check the Avianca website for FAQs that may address your concerns. 2. Try Different Contact Methods: If phone support is unhelp... ⇲
No IT support available

Fix: 1. Use Online Resources: Check the Avianca website for troubleshooting guides or FAQs that may help resolve your issues. 2. Community Forums... ⇲
Lack of follow-up on lost baggage

Fix: 1. Document Everything: Keep a record of your baggage claim and any communication regarding your lost baggage. 2. Use the Website: Check the... ⇲
Generic responses to customer inquiries

Fix: 1. Be Specific: When contacting customer service, provide as much detail as possible about your issue to receive a more tailored response. 2... ⇲
 
Security issue
avianca does not meet security requirements

Fix: 1. Update the App: Ensure you have the latest version of the app, as updates may address security vulnerabilities. 2. Check Device Security... ⇲
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 Private Data avianca collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • User Content
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics