fix problems on US [iphone]

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—— Run into issues on US ? Get help pending when official support gets back to you!

US Mobile
Info:
company: US Mobile
: https://www.usmobile.com/
: www.usmobile.com
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Network issue

Network slowdowns

Fix: 1. Check network settings: Go to Settings > Cellular and ensure that your cellular data is turned on. You can also reset your network settin... ⇲

Frequent throttling

Fix: 1. Monitor your data usage: Keep track of your data consumption through the app to ensure you are not exceeding your plan limits. 2. Switch... ⇲
 
Payments issue

Billing issues

Fix: 1. Review your billing history: Open the app and navigate to the billing section to check for any discrepancies in your charges. 2. Update p... ⇲
 
Bugs issue

Data usage counting bug

Fix: 1. Restart the app: Close the app completely and reopen it to see if the data usage count refreshes correctly. 2. Check for updates: Ensure... ⇲
 
Compatibility issue

International eSIMs do not work

Fix: 1. Verify compatibility: Check if your device supports international eSIMs and if the specific eSIM you are trying to use is compatible with... ⇲

SIM card recognition issues

Fix: 1. Remove and reinsert the SIM card: Power off your iPhone, remove the SIM card, wait a few seconds, and then reinsert it securely before po... ⇲
 
Crashes issue

US crashes after updates

Fix: 1. Clear app cache: If the app has a cache clearing option, use it. If not, delete and reinstall the app to remove any corrupted files. 2. R... ⇲
 
Settings issue

Inability to remove international eSIMs

Fix: 1. Go to Settings > Cellular and select the eSIM you want to remove. Tap 'Remove Cellular Plan' to delete it. 2. Restart your device: After... ⇲
 
UI issue

No indication of active perks

Fix: 1. Check the perks section: Navigate to the perks section in the app to see if there are any active perks listed. 2. Update the app: Ensure... ⇲
 
Updates issue

US frequently changes

Fix: 1. Familiarize yourself with updates: After each update, take a moment to read the update notes in the App Store to understand what has chan... ⇲
 
Support issue

Slow customer support response

Fix: 1. Use self-service options: Check the app or website for FAQs or troubleshooting guides that may resolve your issue without needing to cont... ⇲
 
Messages issue

Issues with sending one-time codes

Fix: 1. Check your network connection: Ensure you have a stable internet or cellular connection, as this can affect the delivery of one-time code... ⇲
 
Login issue

US logs out frequently

Fix: 1. Check for app updates: Ensure you are using the latest version of the app, as updates may fix logout issues. 2. Clear app cache: If the a... ⇲
 
Slow issue

Activation process is slow

Fix: 1. Ensure a stable internet connection: A slow or unstable connection can delay the activation process. Switch to a reliable Wi-Fi network i... ⇲
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 what users are saying
Good experience
62.3%

Bad experience
31.2%

Neutral
6.5%

~ from our NLP analysis of 817 combined software ratings.

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 Private Data US collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics