fix problems on Genisys [iphone]

—— Run into issues on Genisys ? Get help pending when official support gets back to you!

Genisys Mobile

Info:

company: Genisys Credit Union

: http://www.genisyscu.org

: www.genisyscu.org

Chat with our AI-based Genisys Support

🛠️ Common Genisys Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot see credit card due date

Fix: Open the Genisys Mobile app and navigate to the 'Accounts' section. Look for your credit card account and tap on it. The due date should be... ⇲

Difficult to access multiple accounts

Fix: Ensure you are logged into the app with the correct credentials. If you have multiple accounts, try using the 'Accounts' tab to switch betwe... ⇲

Security issue

Face ID feature not working

Fix: Go to your iPhone's 'Settings' and scroll down to 'Face ID & Passcode'. Ensure that Face ID is enabled for the Genisys Mobile app. If it is... ⇲

Cannot store Face ID

Fix: Go to 'Settings' > 'Face ID & Passcode' and ensure that the Genisys Mobile app is enabled for Face ID. If it is not, toggle it on. OR If... ⇲

Too many steps to log out

Fix: To streamline the logout process, familiarize yourself with the app's navigation. Typically, you can log out by tapping on your profile icon... ⇲

Certificate error on login

Fix: Ensure that your device's date and time settings are correct. Incorrect settings can lead to certificate errors. Go to 'Settings' > 'General... ⇲

Password reset issues

Fix: Ensure you are entering the correct email address associated with your account when requesting a password reset. Check your spam folder for... ⇲

UI issue

Less intuitive UI

Fix: Take some time to explore the app's features. Familiarize yourself with the layout and where key functions are located. You can also check f... ⇲

Too much information upfront

Fix: Explore the app settings to see if there is an option to customize your dashboard or home screen to show only the information you need most... ⇲

Payments issue

Apple Cash and mobile pay declines

Fix: Check your Apple Cash balance to ensure you have sufficient funds. If your balance is low, add funds through your linked bank account or deb... ⇲

Complicated bill pay process

Fix: Review the bill pay section of the app. Look for a tutorial or help section that explains the steps involved in paying bills. Familiarizing... ⇲

Customization issue

No nickname display for payees

Fix: Check if there is an option in the app settings to enable nicknames for payees. If not, consider using the payee's initials or a short ident... ⇲

Lack of note field for payees

Fix: Check if there is an option in the app settings to add notes or tags to payees. If not, consider using a separate note-taking app to keep tr... ⇲

Uploads issue

Mobile deposit issues

Fix: Ensure that you are following the correct steps for mobile deposits: take clear pictures of both the front and back of the check, and ensure... ⇲

Updates issue

Inaccurate transaction updates

Fix: Refresh the app by pulling down on the transaction list to update it. This can help in fetching the latest transaction data. OR If transa... ⇲

Slow issue

Genisys slow to load

Fix: Check your internet connection. A slow or unstable connection can cause the app to load slowly. Try switching between Wi-Fi and cellular dat... ⇲

Compatibility issue

Landscape mode not available on iPad

Fix: Check if the app has a landscape mode option in its settings. If not, you may need to use the app in portrait mode until an update is releas... ⇲

Support issue

Chat function not user-friendly

Fix: Familiarize yourself with the chat interface. Look for any help icons or FAQs that may provide guidance on using the chat feature effectivel... ⇲

Settings issue

No option to turn off upcoming payments feature

Fix: Check the app settings for any options related to notifications or upcoming payments. There may be a toggle to disable these alerts. OR I... ⇲

Bugs issue

Repeating transfer issues

Fix: Review the settings for your repeating transfers to ensure they are set up correctly. Check the frequency and amount to confirm they match y... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.1%

Neutral

2.3%

Bad experience

1.7%

~ from our NLP analysis of 11,037 combined software ratings.

Switch to these Alternatives:

Genesis Bank

Vibe Credit Union Mobile

MSGCU Mobile

CURE Auto Insurance

Michigan First App

Dort Financial Mobile Banking

Credit Union ONE (Michigan)

MSUFCU Mobile

ELGA Credit Union Mobile

Community Choice e-Banking

Private Data Genisys collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Financial Info
- Location
- Identifiers
- Usage Data
- Diagnostics